Refund for an 'old' order? | Rules and safety

egross_outlet · 2024-12-18T09:55:01.895000Z

Hello everyone,a few days ago a customer told me that an electronic item he bought in July no longer works, after checking that it is indeed broken I wanted to proceed with the refund but in the order there is no "Refund order" option, as in the more recent orders.The user contacted eBay and they told him that I should send the refund amount to him on eBay, frankly this seems to me like a highly irregular procedure. I can't figure out what the correct procedure is for such a refund.Thanks

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Refund for an 'old' order? | Rules and safety | eBay Italy