Unacceptable delay in closing a dispute – longstanding seller since 2015 ignored
Summary: The participant isirap75 expresses frustration over an unacceptable delay in resolving a dispute, despite being a long-standing seller since 2015. They complain about being ignored and show dissatisfaction with how the issue was handled.
Good morning,
I've been a seller on eBay since 2015 (account isirap75). I opened dispute no. 5366889680 regarding a buyer who tampered with the item after delivery and is trying to get a fraudulent refund.
I provided video and photo evidence, and eBay also removed their feedback and offensive message, recognizing that I was in the right.
Despite this, the dispute has been stuck for days as “under review”, and I haven't received any concrete response.
I've already written several times, including to the CEO Iannone's team, but the case is still blocked.
I ask that it be closed immediately in my favor and that eBay improve dispute handling to protect honest sellers.
Thank you for your attention.
