IT'S 2021 AND STILL ZERO PROTECTION FOR SELLERS
Summary: A discussion was initiated by maci.moto regarding the perceived lack of protection for sellers in 2021. Several participants responded, but no specific content or outcomes from the responses are provided.
Unfortunately, I’ve been working on ebay for 5 years, I’m a TOP Reliability seller and even today I still find myself being scammed by stupid buyers protected by my business partner EBAY.
It’s not possible that in 2021, all it takes is to buy an item, report the item as not as described (report a fake), and ebay automatically accepts returns/disputes and refunds buyers.
As the owner of my company, I’m astonished, and I’m even thinking about stopping working on ebay.
I sell new and used parts for motorcycles and scooters.
Does anyone have the same problems as mine?
Have a good day.
ingenio79
·1 year agoSame situation for me too.
I sold a TV to a buyer to whom I had already sent extra photos to show it was working, and the listing clearly stated that I do not accept returns.
Long story short: the buyer opens a dispute over a supposed dirty remote, and Ebay forces me to take back an item that was definitely damaged by the buyer.
the result is that I have to spend money to take back a damaged item that no one will reimburse me for, on top of the double shipping costs.
I don’t know what’s worse, the sneaky buyer or Ebay, who couldn’t care less about the request not to accept returns.
it’s all criminal …ah but I forgot …we’re in Italy, as usual
heavenwelkin
·1 year agoWhen a buyer uses ebay or other similar marketplaces, it’s also because they know their purchase will be protected.
It doesn’t matter whether you’re a private seller or a company, because the moment you choose to sell remotely using ebay (a platform with rules and clauses that have to be accepted before you can sell), you have to offer purchase protection.
The clause "I do not accept returns" is valid in the case where the buyer says they no longer want the item because they changed their mind.
If they open a return case, you can point out that you do not accept returns.
In that case, you can refuse to accept the return.
But if the buyer opens a case for an item not as described, it’s better to put yourself in the position of facilitating the item’s return and providing a refund.
There are cases in which the buyer loses protection, for example when they say that:
- the item fell and broke
- they opened / disassembled it
- they repaired it
- they modified it, painted it, etc
Kind regards.
giovannscalabri-0
·6 months agogood morning, I ordered a speedometer through eBay from dita maci.moto in Naples, it has just arrived BROKEN, it doesn't work and it's in terrible condition, I would like to return it, what do I have to do to get my money back or a speedometer that works and is in good condition? CBR600F from 1999.
marioelegio
·6 months agoOpen a return request for having received a defective item.
The return shipping costs will be covered by the seller.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
hi
mario
gioredi
·2 years ago... and I add: WE ARE IN 2024 AND STILL 0 (ZERO) PROTECTION FOR SELLERS
angel-sula
·2 years agoGood morning,
right now I’m dealing with a scam because the buyer says the product arrived with a defect and wants to return it even though he probably damaged it himself, and on top of that, besides receiving the item back, assuming he accepts it as defective and therefore barely usable compared to how I shipped it, I have to pay a total of €90 without having obtained anything..
do you have any advice on how to take legal action about this?
sika700
·2 years agoThe awareness that by selling on the internet you may come across this type of buyer must be carefully considered before using any marketplace.
The advice is always the same: collect the item at your own expense to minimize the damage... if you do nothing, you lose both the item and the money!
Have a good day.
angel-sula
·2 years agoGood morning,
what consequences could I face?
now it’s easy for him to send photos showing what the item is like, but surely you can’t be left unprotected in these cases.
so the answer is that I have to pay and get back an item with a defect?
Thank you for the reply
sika700
·2 years agoLosing money and the item... to me that's damage... as for you, I wouldn't know...
You can't choose, whatever the buyer may claim.
Best regards.
heavenwelkin
·2 years agoYou have two possible choices.
A) Send a shipping label to the buyer (at your expense), who will then have to deal with the hassle of repackaging the item and going to the post office to ship it.
Or
B) You do not send any shipping label and save the money on return shipping, but the buyer keeps the item and will also get a full refund, including the shipping paid.
now it’s up to you to decide whether it’s better to have the item back or to give it to the buyer.
Personally, as a matter of principle, I would make sure to get the item back in whatever condition it may be.
Kind regards.
daxsisko
·2 years agounfortunately on Ebay, especially for those who are selling for the first time, it is absolutely NECESSARY to know the rules (so read them and understand the content, and if necessary contact support or get information from reliable sources BEFORE selling): personally I would not have put the item in question up for auction (the only one I see sold, I won't go into the reason for brevity);
in any case, at this stage you can do very little, also considering your inexperience as a seller: to minimize the damage, probably the best thing is to take the item back (also to verify what it returns to you.....) covering the return shipping costs.
7arteshop8
·3 years agoI understand you perfectly, I know many buyers who refuse registered mail (that might even be understandable for low-value items) but despite having received the item, they use the claim to get their money back.
I even did an experiment with a friend of mine, sent an invoice with eBay where he could choose between Posta 1 and registered mail (he chose Posta 1), package sent with Posta 1 (there is no delivery on Poste's website even though it was registered and this happens often), received, opened a claim, won and got the money back even though I had a photo of the package shipped with Poste's label.
A class action should be opened because the honest seller is absolutely not protected.
Best regards!
cissacciu
·3 years agoEBay protects scammers and is effectively complicit in the scams. There’s no point beating around the bush.
Protection for sellers is a joke.
the buyer fiddled around with my item for two months and in the third returned it to me (damaged) by opening a dispute on Paypal.
it arrived damaged and CANNIBALIZED.
the funny thing is that in the reasons he even admitted that he didn’t like the changes he had made, so he’s sending it back!!!!
I lost the item and the money.
I appealed and half an hour later EBay closed it, ruling against me.
It protected a confessed scammer.
It should be reported.
marioelegio
·3 years agoeBay's customer guarantee had expired long ago, the buyer didn't use eBay but filed a dispute directly through PayPal.
In these cases eBay just acts as an intermediary between you and PayPal, but the decision is entirely up to the latter.
bye
mario
heavenwelkin
·3 years agoGood morning cissacciu
There is no seller protection as it is advertised for buyer protection / buyer safeguarding.
Generally, if the buyer is protected, it means the seller is the one who pays the price.
In rare cases it happens that ebay or paypal protect the seller and the buyer respectively by putting their own money on the line, but these are cases where the fraud attempt is obvious and evident.
Ebay offers 30-day buyer protection
Paypal offers 180-day purchase protection.
Then at the end of the chain there is visa / mastercard which offer protection in favor of the person who made the payment, called chargeback, which can go up to 13 months from the charge date.
quote: A chargeback is the cancellation of a transaction, initiated by a customer's bank when the buyer disputes the charge made to their card. It is meant as a consumer protection mechanism against fraudulent activity carried out by illegitimate companies or individuals.
In light of the above, it is clear that the seller who decides to sell using these systems / mechanisms exposes themselves directly to the partial or total risk of losing the item sold.
In practice, the item is handled directly by the seller, who ships it to the buyer, while the money side is not handled directly by the seller but is handled by third parties.
Payments in fact pass through the credit card circuit, then paypal and finally ebay (sometimes paypal does not buy when the buyer decides to pay directly with a credit card).
Ebay must comply with paypal's decision, which in turn must comply with what visa/mastercard decide (I'm referring to the case of a possible chargeback).
In conclusion, buyers who know the mechanism well can take advantage of the situation, as happened in your case.
Sellers must be aware that sales on ebay are not risk-free.
I, for example, would not sell even a pin abroad without ebay, where a good 50 ~ 60 % of my sales are outside Italy.
Kind regards.