Resolution timelines for a dispute | Rules and safety

cimice · 2025-02-11T12:25:04.081000Z

Good morning,I opened a dispute for an item not received because the seller never shipped it (from "order status" he also never replied to my questions.the dispute was opened on January 31 and as of today I see that the status is still the following:The dispute is on holdWait, we are still reviewing the dispute.We will contact you as soon as possible.If you change your mind, you can close the dispute. does anyone have any idea how the process works? on the ebay site it says 48h, which are long past, and there is no way to take any further action other than waiting for something to happen.Should I try contacting customer service? thanks a lot

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Resolution timelines for a dispute | Rules and safety | eBay Italy