Seller protection
Summary: The discussion revolves around the topic 'TUTELA VENDITORI', involving participation from baru180162, daxsisko, and heavenwelkin. Unfortunately, the detailed content of their conversation is not provided.
I would like to share my very negative experience.
I sold a coin on August 1, properly paid for and shipped.
The buyer’s feedback was very positive.
After more than two weeks, he contacts me asking for a refund because, based on his own personal assessment, he believes the coin is fake.
Surprised by the message, I reply that I will refund him after the item is returned and with an expert appraisal proving it is not authentic (the buyer says that is not necessary).
I start the refund process (accepted by eBay and, moreover, quite difficult).
At the end of it all, he sends me a message in which he says:
“Hi, following my phone conversation with eBay, eBay will refund me and the item will not be returned to you because it is strictly forbidden to return a fake item. So that it cannot be put back on the market. Which is normal and obvious). What I am writing to you are eBay’s instructions, not mine”.
I expressed my doubts about the fairness of the transaction, and this was followed by not-so-veiled threats.
In conclusion, this transaction seems suspicious to me:
If the coin is authentic and not fake as the buyer claims based on his own personal assessment, I lose the coin and the buyer could resell it, whether real or fake.
I greatly appreciate buyer protection (I have made numerous purchases on the platform), but shouldn’t sellers be protected too?
What do you think?
Thank you for your attention.
heavenwelkin
·11 months agoAnd how do you protect the seller TOO?
eBay should put up the money to cover the seller, who in turn covers the buyer.....
The system wouldn’t stand up that way....
For the system to work (which relies on a certain kind of regulations on visa/mastercard card payments), the seller has to take on all the risks related to and connected with the sale.
Like every seller on eBay, past and present, you have to carefully weigh the pros and cons of this mechanism.
If you know how to use it, it’s not completely negative because it still lets you sell items with the convenience of doing it remotely (which is really a unique convenience).
For example, I’ve reduced the value of the items to around 200 euros, then I removed the very sought-after, valuable and expensive pieces, which I plan to sell with in-person pickup.
Then I put up for sale all the items for which I’m willing to lose both the item and the money.
Sorry for the inconvenience.
Best regards.
baru180162
OP11 months agoMaybe eBay could hear the seller’s reasons before deciding, regardless, in favor of the buyer.
Best regards
Federico
Sent from Mail for Windows
daxsisko
·11 months agopersonally I believe the reason given by the buyer for not returning it is pure “made up stuff” ....... anyway you can always contact eBay support to “compare” the answer they give you with the one given to the buyer .... the fact remains that if the buyer is forced to return the item, we’ll then have to see “what he actually” sends back....
baru180162
OP11 months agoI believe your thought is perfectly in line with mine.
Kind regards
Federico
Sent from Mail for Windows