Seller protection | Rules and safety

baru180162 · 2025-08-20T08:32:56.725000Z

I would like to share my very negative experience.I sold a coin on August 1, properly paid for and shipped.The buyer’s feedback was very positive.After more than two weeks, he contacts me asking for a refund because, based on his own personal assessment, he believes the coin is fake.Surprised by the message, I reply that I will refund him after the item is returned and with an expert appraisal proving it is not authentic (the buyer says that is not necessary).I start the refund process (accepted by eBay and, moreover, quite difficult).At the end of it all, he sends me a message in which he says:“Hi, following my phone conversation with eBay, eBay will refund me and the item will not be returned to you because it is strictly forbidden to return a fake item. So that it cannot be put back on the market. Which is normal and obvious). What I am writing to you are eBay’s instructions, not mine”.I expressed my doubts about the fairness of the transaction, and this was followed by not-so-veiled threats.In conclusion, this transaction seems suspicious to me:If the coin is authentic and not fake as the buyer claims based on his own personal assessment, I lose the coin and the buyer could resell it, whether real or fake.I greatly appreciate buyer protection (I have made numerous purchases on the platform), but shouldn’t sellers be protected too?What do you think?Thank you for your attention.

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Seller protection | Rules and safety | eBay Italy