Seller protection equal to 0

Question

I’ve been an eBay user since 2013.... 100% positive feedback, I started selling a little bit too and for the first time I find myself facing a problem, I ship with Brt (label generated by eBay) and after almost a week the tracking hasn’t updated and the last update says: Shipped. Buyer reports item not received, now if they don’t receive anything within 3 days I end up losing the money I made, in this case it’s not like I was driving the Bartolini van!!!!! we’re talking about 20 euros and okay,...

antichitaerestauro · Accepted Answer

Hi, I’ll reply to you because something similar happened to meI imagine you used the shipping manager....in that case there’s minimal insurance coverage. For higher amounts, it’s advisable to get insuranceAnyway, you still have to wait, I think 14 working days, before filing a report. In this case the shipping manager files a report with the courier and they try to figure out where your package is (sometimes there are delays in shipments with eBay’s shipping manager) If after the necessary check...