Help with an item that arrived broken from England | Rules and safety

motoredeltempo · 2024-07-04T16:12:48.366000Z

Good evening everyone, I’ve been here on eBay since 2005 and I’ve always had a great experience. I want some help on how I should handle this. An amplifier arrived from England broken and packed very badly, I asked eBay for help and they refunded me everything including customs and shipping, but they didn’t ask me to return it. In the meantime I took it to a repair center and paid the costs to get it repaired. eBay didn’t ask me to return it but refunded everything. At this point I’m asking you how should I behave? I don’t want to pay for any return since it costs an astronomical amount for England. Should I keep the item? And the refund? I repeat, eBay only wrote to me that they will refund everything but didn’t write that I have to return the item. I’m waiting for your replies, thank you very much everyone, big kisses

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Help with an item that arrived broken from England | Rules and safety | eBay Italy