a customer contacted me to buy two products but the message is marked "return"

Question

As the title says, I was contacted by a new potential buyer directly from the listing, all normal if it weren’t for the fact that the item in question is marked as "Return". And so I wonder, how did he do it? I mean, there’s a specific button "contact the seller" and this thing smells pretty fishy to me. I can’t claim to be an expert; in three years I’ve made 28 sales that went through fine, never a return request or negative feedback. Anyway, I go to his profile and discover that he’s a user wh...

deejaynick · Accepted Answer

When you ask the seller a question through a listing page, various options appear: shipping, conditions, etc. and, precisely, "returns".
The average user, to open the text box where they can ask the question, usually clicks a random option (cursing eBay because they have to do one extra step...).
So, everything normal...

daxsisko · Answer

@mero.giul wrote:
As the title says, I was contacted by a new potential buyer directly from the listing, everything normal if it weren't for the fact that the item in question is marked as "Return". So I wonder, how did he do that? I mean, there’s the dedicated "contact the seller" button and this smells pretty fishy to me. I can't claim to be an expert, in three years I've done 28 sales that went well, never a return request or negative feedback. Anyway, I go to his profile and find out that he's a user who makes purchases and leaves good feedback (all though from "more than a year ago"). In the messages we talked about his interest and bargaining on the final price; fun fact, I gave in (we’re talking about 24% less).
Ps: I told him that when he would add the products to the cart (obviously telling him not to complete the purchase) and then send me a message afterward, I would change the price of one of the two products so that it would match the agreed total.
By now it’s already been 3 hours without hearing from him again and I think that either he'll do it later or I messed up his plans???
To prove what I’m saying, I’m leaving the file below

as the other users said....... simply some buyers DO NOT look at WHERE ( section/field) they are asking the question....... so I’d say nothing particularly worrying......

ibba_it · Answer

It’s all ´normal´, it happens to me too when some user asks me a question about an item for sale...No need to worry. Regards