Seller threatens to report me for a returned item
Good morning.
A few days ago I bought a tablet from a seller on ebay, very happy also with the price. Not even after a week of use, after forgetting to charge it when I got home from work, it would no longer turn on. I had tried both the original charger and a universal one for almost 2 days. For information I also asked in a phone and repair shop and they too advised me to return it. Resigned to the idea that it was a factory defect, I contacted the seller who very kindly accepted the return and I sent it to him, packing it as best I could. Once it arrived, I don't even know how, he manages to turn it on and now accuses me of having lied and threatens to give him the unlock password and says he will report me. Honestly I have no intention of giving the unlock password since there are confidential data inside, both personal and work-related (he can do a hard reset instead) and I offered to buy the tablet back if he can guarantee me at least a minimum warranty because I would never have returned the tablet if I hadn't really considered it unusable and at the moment he has not replied to me anymore. Ebay anyway refunded me the amount, but apart from the threat of reporting me the seller seems to have also appealed with Ebay. How could this be resolved in the best way? What consequences could arise? I did not act in bad faith at all, I simply asserted my rights as a consumer, even making myself available to the seller to buy the item back (considering that my data are also inside). I welcome advice and opinions on this..
homonostalgiens
·2 years agoYeah, okay.......today it's trendy to threaten lawsuits for pretty much any reason! But in the end....as in 99.9% of cases, barking dog...
heavenwelkin
·2 years agoThe most overused words in distance sales are: Scam and Lawsuit
mocer-75
·2 years agoI’d never want to deal with a buyer like that, and just to be safe I do a couple of clicks.
Utonzi hunting for bargains who then, at the first little problem, don’t know how to behave and demand a "minimum guarantee" from a private seller...
Solidarity with the seller, a buyer like that is better lost than found.
heavenwelkin
·2 years agoA somewhat DEMANDING buyer, I agree with you.
Lithium batteries have an "intelligent" charge controller that carries out checks on the health of the lithium cells before starting an ACTUAL recharge.
If the charge controller reports anomalies in the cells or if the detected voltage is too low, it may happen that the recharge is refused (battery to be replaced).
When a battery goes to zero, it happens that before the actual charging starts, several minutes can pass because the controller is in the battery-check phase.
Some devices won’t even turn on (not even with the charging cable connected) unless they reach a charge of at least 3 ~ 5 %
If you run into a hasty, demanding, poorly informed, and inattentive buyer.
If you run into a seller who is not very inclined to solve problems remotely through message or phone chat and/or who is not able to understand the problem from a distance.
Situations like the ones described by taisakaheartilly can arise.
heavenwelkin
·2 years agoSome smartphone / tablet / computer models need to be left charging for at least 5 / 10 minutes before they can be turned on.
For this reason the seller managed to turn on the device.
The return for non-conformity is paid for by the seller.
The return for reconsideration is paid for by the buyer.
Aside from this, I’d tell you to stay calm because in my opinion it’s just a passing burst of anger from the seller at having what is probably a paperweight in his hands.
In the situation you described, the buyer is protected and that’s why you received the refund.
In conclusion, I’d tell you to stay calm.
Kind regards.
sarhita94
·2 years agoI bought as many as 5 dolls advertised as new but they arrived dirty, broken, and defective.
I asked for a return, attaching photos of the items; I was answered in mafia**o language that I had reported under articles tot and "we'll see you in court!!!". I contacted eBay support, which initiated the return, charging the shipping costs to the seller, who should have sent a label or the amount, but the seller never replied, and what does eBay do? It closes the dispute in the seller's favor.
I am really very angry because I am also a seller with a 100% positive feedback score and have never received a negative feedback since I started selling on eBay, and I sell handmade items, not clearance stock. Yet for me no respect, while for this seller with a 90% feedback score and a bunch of negative feedback everything goes smoothly; honestly, I feel sick.
heavenwelkin
·2 years agoThe return procedures are AUTOMATED, so if you let the deadline for sending the item back expire, you AUTOMATICALLY lost the dispute.
What you should have done was contact the seller and ask him to provide the shipping label.
In case of no response, you should have contacted ebay support by phone and explained that the seller had not replied to your request.
The AUTOMATED procedures are FINE when sellers comply with the rules.
When a seller turns a deaf ear and does not respond, you must not let the deadline expire within which ebay told us the item must be returned.
I'm sorry for the inconvenience.
daxsisko
·2 years agothat said, I would NOT have returned a tablet with sensitive personal data on it without first at least trying to delete them (the phone shop you went to maybe could have handled that......provided they had been asked......): anyway I think the seller's threats are hard to carry out..... he could in any case hypothetically file a complaint, but not in the terms he indicated and in any case it is a fairly remote possibility..... (in short: a barking dog doesn't bite......)
as for Ebay....... if it refunded you, it's hard that any appeal by the seller will overturn the situation: it's more likely that Ebay will offer the seller some kind of "concession", but without bringing the buyer back into it....
in conclusion, I'd say you're "almost" in the clear: the "almost" is for caution.....
taisakaheartilly
OP2 years agoUnfortunately, since it wouldn’t boot or turn on the screen to enter safe mode/reboot etc. (I don’t quite remember the name of that particular menu now), it wasn’t even possible to do a hard reset. Consider that for a full 2 days the tablet was an unusable brick, to my huge disappointment because of the projects that were by then considered lost inside it and because I had also made a great deal on the price of the product I had been longing for for months. The guy at the phone and repair shop, besides doing some external checks, didn’t do anything else because he could have compromised the warranty if he carried out more invasive operations. In the meantime, thank you for your reply. I hope nothing strange happens because, as said before, I had absolutely no intention of lying, nor would I want to find myself facing a complaint for not providing access to sensitive personal and work data. In fact, I’m still trying to be willing to let the seller buy back the tablet (if he guarantees me at least some warranty after what happened) so that I can get back the working tablet with my data and not cause him an economic loss for something that he clearly managed to fix. But I haven’t gotten a reply anymore.
guasambe16
·2 years agodaxsisko
·2 years agoAs I said, I think it is very unlikely that the seller will go from words to action, also because, I imagine, the tablet doesn't have a value such as to lead the seller to get bogged down in a lawsuit where he isn't even sure of ultimately being in the right.....