eBay Italy

maxmak-22

Seller vanished, item not shipped

I bought a collector's doll at an auction for a very high amount, and after 3 days it still showed as not shipped, even though that was the deadline for shipping it. I wrote to the seller and got no response. The next day I tried to cancel the order, sending another message as well, nothing, and today still nothing. Customer service unavailable — what do you do in cases like this?

yesterday at 5:39 AM

Questions and answers among users

lucacro

RETURN OF NON-CONFORMING ITEM

Hello, I bought a used smartphone from a private seller. The item was described as like new, perfect in every way. As soon as it arrived I saw that it was indeed in excellent cosmetic condition and worked, so much so that I hastily gave positive feedback. The next day, while I was setting it up, I noticed that it had a serious display problem: it was a strong yellow tone that could not be fixed in any way, not even after resetting it to factory settings. I started asking the seller for information, and at first he said that it is normal for a 3-year-old phone, then he changed course and said he hadn't noticed. From there on, more heated messages followed and he said that if I'm not happy with it I can open a dispute. The sale was marked as no returns accepted. Later I add a non-positive comment to the feedback. The next day I take photos of the phone to prove the defect and I warn the seller that I would open a claim for return of the item as it does not match the description. I receive no response and I open a return request. Soon I receive an email that the seller accepted the return, and that he should send me a shipping label. Shortly after, however, he does not send a label, but instead a proposal for a partial refund of 1 euro. I give up and contact him asking for an explanation of the ridiculous offer and what he intended to do. We're talking about a sum of 230 euros. No response. The phone was delivered to me 3 days ago, on July 8, and the return request was sent on July 10. I’m asking for advice on how to proceed, I’m not at all experienced with these kinds of procedures. Thanks. Luca

4 days agolast reply 4 days ago

Questions and answers among users

vide2824

Order not fulfilled and impossible to find

Hello. On June 12, 2026 I purchased a book, the amount of which was duly charged to me; shipping confirmed on June 15 with the relative order and item numbers ; delivery expected between June 23 and June 29; to date, nothing received. The problem is that with those numbers there is no shipment listed on the eBay site, so it is impossible to perform any search! How should I proceed? Thank you. Kind regards. Vincenzo

1 week agolast reply 1 week ago

Questions and answers among users

emiliano_1984

Claim for item not received because the package was not collected

Hello, I am a professional seller. The buyer did not pick up the package at the pickup point because he wrote that he was on vacation. Now the package is being returned. He opened a dispute and wants a refund, but according to eBay's rules, he is responsible for the failed delivery. So, if I contact eBay, they will decide in my favor, right? And they will remove any negative feedback. Is that correct?

1 week agolast reply 1 week ago

Questions and answers among users

red-q-40

Sale item in Canada, requests compensation for item not arrived, is compensated and the package is delivered and he picks it up without any issues

Hello, I wanted to share this misadventure, I sold a Vintage Toy to a Canadian user, while the package was in transit, he asked to be compensated for an item not delivered, I explained to eBay that the package is regularly in transit, all of it can be documented in the tracking, he asked for intervention from customer service which, without much preamble, decided to reimburse him on 12/06/2026, I appeal to tell them that the package is in transit but nothing, meanwhile the user blocks me by putting me on a blacklist and no longer replies to my messages, the package keeps moving and yesterday 29/06/2026 it was delivered to the user who collected it regularly, official eBay tracking that shows it as delivered, they removed the call, I submitted the request several times via chat, I want to see if they give me a hand, because I call this a SCAM, I can't find any other words to comment on it . I repeat, trackable package, tracking on Poste Italiane and regularly delivered yesterday to the user who picked it up without any problems, basically I lost the item / shipping costs / paid the fees ????? for free ........... Thanks !!! Best regards to everyone .

2 weeks agolast reply 2 weeks ago

Questions and answers among users

dandimt

No protection from Ebay, even though the seller ships items different from those listed in the ad, useless protection, warning to everyone, seller auction sale problems purchase dispute claim

The seller sends items that do not match reality, using tactics to extend the return period so as to go beyond 30 days; in this case it is fraud and not a normal dispute. When you ask eBay for help, you are not protected, making it impossible to open a dispute and likewise to contact them by email. Replying only that they can be contacted through the courts, without even specifying which courts. What's more, by posting the threads they also block those so you can't reply without giving any chance to dispute or upload evidence. I recommend avoiding this platform, because even in cases of obvious fraud you are not protected

2 weeks agolast reply 2 weeks ago

Questions and answers among users

enr557538

Paid 232 at the auction, then it shows me 283

I bought a one piece psa10 product, the auction ended at 232us€ but at the time of payment it says 283, with shipping separate as always, why is that?

3 weeks agolast reply 3 weeks ago