eBay Italy

maxmak-22

Seller vanished, item not shipped

I bought a collector's doll at an auction for a very high amount, and after 3 days it still showed as not shipped, even though that was the deadline for shipping it. I wrote to the seller and got no response. The next day I tried to cancel the order, sending another message as well, nothing, and today still nothing. Customer service unavailable — what do you do in cases like this?

5 days ago

Questions and answers among users

red-q-40

Sale item in Canada, requests compensation for item not arrived, is compensated and the package is delivered and he picks it up without any issues

Hello, I wanted to share this misadventure, I sold a Vintage Toy to a Canadian user, while the package was in transit, he asked to be compensated for an item not delivered, I explained to eBay that the package is regularly in transit, all of it can be documented in the tracking, he asked for intervention from customer service which, without much preamble, decided to reimburse him on 12/06/2026, I appeal to tell them that the package is in transit but nothing, meanwhile the user blocks me by putting me on a blacklist and no longer replies to my messages, the package keeps moving and yesterday 29/06/2026 it was delivered to the user who collected it regularly, official eBay tracking that shows it as delivered, they removed the call, I submitted the request several times via chat, I want to see if they give me a hand, because I call this a SCAM, I can't find any other words to comment on it . I repeat, trackable package, tracking on Poste Italiane and regularly delivered yesterday to the user who picked it up without any problems, basically I lost the item / shipping costs / paid the fees ????? for free ........... Thanks !!! Best regards to everyone .

2 weeks agolast reply 2 weeks ago

Questions and answers among users

mark.re-1

Package not delivered due to damage

Good morning everyone, I bought a card from Canada and the delivery date was June 12, then it was pushed back to June 15. On that day I received a call from the Bartolini company, but I didn’t have time to answer. After calling back, I was informed about an anomaly with the package, but without specifying the problem. After countless emails and calls, they told me that the package is damaged and that it will not be delivered, and to contact the seller. eBay won’t let me report that the package hasn’t arrived because the latest delivery date shown is July 8 and I have to wait until that day. What should I do? The delivery company is washing its hands of it, saying to contact the seller, and eBay won’t let me report the package as not arrived. Where will the package end up? Will it be sent back to the seller? Is there no way to receive it anyway, assess the damage, and report it to eBay? Can anyone help me?

1 month agolast reply 1 month ago