eBay Italy

emiliano_1984

Claim for item not received because the package was not collected

Hello, I am a professional seller. The buyer did not pick up the package at the pickup point because he wrote that he was on vacation. Now the package is being returned. He opened a dispute and wants a refund, but according to eBay's rules, he is responsible for the failed delivery. So, if I contact eBay, they will decide in my favor, right? And they will remove any negative feedback. Is that correct?

1 week agolast reply 1 week ago

Questions and answers among users

red-q-40

Sale item in Canada, requests compensation for item not arrived, is compensated and the package is delivered and he picks it up without any issues

Hello, I wanted to share this misadventure, I sold a Vintage Toy to a Canadian user, while the package was in transit, he asked to be compensated for an item not delivered, I explained to eBay that the package is regularly in transit, all of it can be documented in the tracking, he asked for intervention from customer service which, without much preamble, decided to reimburse him on 12/06/2026, I appeal to tell them that the package is in transit but nothing, meanwhile the user blocks me by putting me on a blacklist and no longer replies to my messages, the package keeps moving and yesterday 29/06/2026 it was delivered to the user who collected it regularly, official eBay tracking that shows it as delivered, they removed the call, I submitted the request several times via chat, I want to see if they give me a hand, because I call this a SCAM, I can't find any other words to comment on it . I repeat, trackable package, tracking on Poste Italiane and regularly delivered yesterday to the user who picked it up without any problems, basically I lost the item / shipping costs / paid the fees ????? for free ........... Thanks !!! Best regards to everyone .

2 weeks agolast reply 2 weeks ago

Questions and answers among users

dandimt

No protection from Ebay, even though the seller ships items different from those listed in the ad, useless protection, warning to everyone, seller auction sale problems purchase dispute claim

The seller sends items that do not match reality, using tactics to extend the return period so as to go beyond 30 days; in this case it is fraud and not a normal dispute. When you ask eBay for help, you are not protected, making it impossible to open a dispute and likewise to contact them by email. Replying only that they can be contacted through the courts, without even specifying which courts. What's more, by posting the threads they also block those so you can't reply without giving any chance to dispute or upload evidence. I recommend avoiding this platform, because even in cases of obvious fraud you are not protected

2 weeks agolast reply 2 weeks ago

Questions and answers among users

rickyr994

Package not delivered due to incorrect buyer address

Hi, I sold a One Piece box, shipped it correctly, but after 10 days the buyer reported that the package still hadn't arrived, even though they had spoken with the courier, who had tried to deliver the package to the wrong area. They also reported that they would try again to deliver it the next day. After another two weeks the package still hadn't been delivered, and the buyer got a full refund while I have received neither my package back nor the payment. What should I do? Thanks in advance.

1 month agolast reply 1 month ago