Buyer starts return while item is still in transit | Selling on eBay

strap_hub · 2023-06-06T15:32:17.284000Z

Hello, this strange situation has come up where the buyer purchased a product, started a return request (incidentally not even waiting for delivery) because they no longer needed the item, and then, following an agreement we later reached, now wants to cancel it BUT can’t do it!First of all, I wonder why eBay allows return requests to be started for items in transit (it will be delivered shortly), and then denies the ability to close them?? Do I now have to stay with the funds blocked until automatic closure, or will the option to cancel it become available sooner or later?

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Buyer starts return while item is still in transit | Selling on eBay | eBay Italy