Buyer requests a return for an incorrect purchase | Selling on eBay

massmaie · 2024-02-28T20:23:24.379000Z

I sold a cable One Connect BN39-02210A for TVs KS 7000-9000, used, recovered from a TV with a broken panel. The description clearly states "100% suitable for UE55KS9000TXZT TV"The sale includes the possibility of return within 14 days, with shipping costs to be paid by the buyer.After receiving the item, the buyer requests cancellation of the order and a refund because the cable is not compatible with his TV QE55Q7FAMT, a TV from another generation. A quick web search would have been enough to understand that the 2 cables are completely different. In this case, is the seller still obliged to accept the return of the item and cancel the sale?. I haven't found anything about it that clearly explains how to behave. Thanks to anyone who can help me. Best regards

Discussions

Buyer requests a return for an incorrect purchase | Selling on eBay | eBay Italy