Buyer asks for a refund share | Selling on eBay

le.migliori.offerte · 2025-09-29T14:45:07.336000Z

Hi everyone!I sold an item on Friday the 19th and created the shipping label right away, with pickup by the courier the following Wednesday (I couldn’t do it earlier because of work).Now the buyer sends me this message, considering that anyway the package had to be shipped to an island, so I imagine a “delay” is almost to be expected compared to delivering it in Milan: "Good morning, as of today I have not received the item, which by the way I also had to resell myself by then. Unfortunately the buyer canceled the order and now I find myself having to offer it at a lower price, therefore I ask for recognition of a €50 discount. Please let me know before I open a case on PayPal. Thank you" What should I do? If he sold an item he still didn’t even have in hand and the buyer canceled the order, shouldn’t it be my fault, no?Just to be clear, I sold a new item purchased with some special discounts, at about 300 euros less (accepting the buyer’s offer of 100 euros less..). So I suppose he already wanted to resell it to make an additional profit, fair choice of course, but I repeat, I don’t think it’s my fault if he sold an item that was still on the way.. can I protect myself in some way?

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Buyer asks for a refund share | Selling on eBay | eBay Italy