Buyer threatens dispute after purchase and positive feedback

Hello everyone, I’ll start by saying that I’ve tried to look into the issue a bit, but as usual in the jungle of the web you hear everything and the opposite of everything, so if someone has the kindness to explain it to me in a simple way I’d be grateful...:-)

So, in short... about a dozen days ago the console that I sold arrived at the buyer’s house; 1-2 days later I got the feed "all good" returned.

But precisely after 10 days I get a message pointing out, in his opinion, 2 defects (which during my tests were not present), minor ones like the fact that with an HD cable the signal is disturbed while with HDMI everything is fine.. and that when turning it off he had to unplug and plug back in the cable to the power supply to turn it back on. Now, I’ll say right away that I usually tend to believe people are acting in good faith, so I’m more than willing to find a solution, but the message ends with "how do you think you’re going to fix this" as if, after a thousand positive feeds and almost zero problems, he had found the usual scammer who ran off... which really makes me damn angry.. and I reply:

"So, starting from the assumption that if these issues are real, they wouldn’t seem like such
insurmountable problems...
1- The item was sold with a "seen and liked" formula, so it’s exempt from complaints or returns
(as stated)
2- You left me a positive feedback, "all good," and if Italian still means anything, that should mean everything is fine...
3- The console in question was sold as working and in fact it is; then if after days and days we go looking for an
excuse....
4- That does not mean that I’m not willing to help with any problems, but starting
with "how do you think you’re going to fix it" is something you do with dishonest people, and that’s not my case (1058 feedbacks prove it, or are
they all idiots?)

Now how should I handle this according to you? I repeat, this is not about refunds or about making "politics" on eBay, PayPal, etc.. but about common sense and respect

Thanks and sorry for the "long rant"

vaxbolza

1090 View listings

Posted 2 years ago·Last reply 2 years ago

4 comments

daxsisko

·2 years ago

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@vaxbolza wrote:
Hello everyone, first of all I’ve tried to read up a bit on the topic, but as usual in the wild jungle of the web everything and the opposite of everything is said, so if someone has the kindness to explain it to me in simple terms I’d be grateful...:-)
So, in short... about a dozen days ago the console the undersigned sold arrived at the buyer’s home, and 1-2 days later I got the feedback “everything fine,” which I returned.
But then after 10 days I get a message reporting what he claims are 2 minor defects (which did not show up during my tests), namely that with an HD cable the signal is distorted, while with HDMI everything is fine... and that when switching it off he had to unplug and plug the cable back into the power supply to turn it on again. Now, let me say that normally I’m inclined to believe people are acting in good faith and so I’m more than willing to help find solutions; in the message the closing line says “how do you think you’re going to fix it” as if after about a thousand positive feedbacks and almost no problems he had found the usual scammer runaway loser of the day... which really makes me f..ing mad, and I reply:
"So, assuming that if they are real they don’t seem like such huge
insurmountable problems...
1- The item was for sale with the “seen and liked” formula, so exempt from complaints or returns
(as stated)
2- You left me positive feedback, “everything fine,” and if Italian still means anything that should mean everything is fine...
3- The console in question was sold as working and in fact it is; then if after days and days we go looking for a
pretext....
4- That does not mean that the undersigned is not willing to help with any issues, but starting
with “how do you think you’re going to fix it” is something you do with dishonest people and that is not my case (1,058 feedbacks prove it, or are
they all idiots?)
How should I move forward according to you? I repeat, this is not a matter of refunds or of doing “politics” on eBay, PayPal, etc.. but of common sense and respect
Thanks and sorry for the “wall of text”

as written in , by now, countless posts and, if you want, as can be inferred from the rules : the buyer can open disputes, regardless of the feedback left, within 30 days from the date of delivery (or presumed delivery);

it follows that after that you have to “defend yourself” : giving a precise rule is at least impossible, since there are then “subtleties” that vary from case to case (and I add, from eBay operator to eBay operator who will evaluate the case..... )

at this point I would wait for any dispute the buyer might open and then I would assess, depending on the dispute opened, whether to take the item back or not

vaxbolza

OP2 years ago

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Granted that being a Buyer does not mean being able to do whatever you want. Respect, of course, but bending over backwards at my place is something else

If you allow anyone to make up anything (because obviously you’re not going to tell me they’re all little saintly lambs, these buyers) so that people who behave seriously, conscientiously, and honestly end up taking the hit just because the little item isn’t liked or for whatever other reason, even a child can see that it’s simply killing commerce, at least the "small" kind, in favor of the usual names, but maybe it’s more convenient for many to always and anyway be "politicaly correct", which is much easier...:-) anyway, thanks for the life lesson

daxsisko

·2 years ago

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@vaxbolza wrote:
Assuming that being a Buyer does not mean you can do whatever you want. Respect, of course, but being bent over at 90 degrees in my house is something else
If you allow anyone to make up whatever they want ( because obviously you won’t tell me that all these buyers are saintly little lambs) in order to make serious, conscientious and honest people pay the price just because the little object isn’t liked or maybe for some other reason, even a child can figure out that it simply kills trade, at least the "small" one, in favor of the usual suspects, but maybe it’s more convenient for many to always and in any case be "politicaly correct" which is much easier...:-) anyway, thanks for the life lesson

the rule is what it is, so like it or not............

PS: I never said that buyers are saintly little lambs ( .....just read my other posts to reach other conclusions....... ) : in short, that point does not emerge from my reply, so it is solely your personal consideration......

heavenwelkin

·2 years ago

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@vaxbolza wrote:
he had uncovered the usual homeless scammer...which really makes me f..k.ng angry at ebay,paypal,etc.. but common sense and respect

Good evening or good morning (depending on your point of view), vaxbolza.

First of all, on eBay the buyer has 30 days from delivery to open a claim for an item not as described, regardless of whether they left positive feedback or not.

First of all, he left you positive feedback in good faith because evidently up to that point he hadn't noticed any problems; otherwise he could easily have waited even longer before leaving it.

First of all, the buyer has the option of opening a claim even after the 30 days granted by eBay via PayPal or credit card, so it's hard to get away from an unhappy and outraged buyer.

First of all, when a dispute is opened for an item not as described, the seller usually faces some kind of loss, which with good handling of the case could be reduced/minimized.

The advice I'd give you is to stay calm and try to find a friendly solution with the buyer.

If you can't resolve it, I recommend taking back the console without beating around the bush, making the procedure provided by eBay easier.

Common sense, respect, and even trust are relics of the past; these days they are increasingly rare goods to find among people.....unfortunately....

Try to meet the buyer halfway and see how far you can go without considering their requests too absurd and demanding.

If the buyer is dissatisfied and opens an eBay claim, you then have to take back the item and also cover the return shipping costs by providing the buyer with a return label.

So weigh the pros and cons of any return process carefully.

Try to minimize the damage because if the buyer digs in their heels, you will hardly come out unscathed.

Kind regards.