Ambiguity
Summary: andrgore expresses frustration with eBay's allowance of untraceable shipping methods, like 'piego di libro', which often results in disputes with buyers over non-receipt or delays. marioelegio points out that according to Italian law, sellers are responsible for ensuring delivery. cizeta1964 emphasizes that sellers have the choice to use trackable options and should protect themselves accordingly. christiantna suggests using a trackable version of the service, while storespeterpan reiterates the importance of seller responsibility, acknowledging that some buyers may exploit the situation. truedefender questions andrgore's intent, suggesting they remain on the platform for selling reasons despite predicting its failure.
I don’t understand why eBay allows book-rate shipping (see shipping menu), only to always side against you even if you let the buyer choose the method and make them aware of the risks.
There’s no point pretending otherwise, clearly a lot of people take advantage of it. They assure you they know about the risks and then almost always dispute the delay (or, according to them, the fact that they never received it)
I believe that as long as shipping this way is allowed, the platform should think more carefully about who is being clever and who isn’t.
There’s a kind of complicity in the ambiguity that gets created.
And anyway, thanks for opening these chats, because now all the ambiguities are coming to light and you’re speeding up your imminent defeat
For now, I’m looking around
truedefender
·yesterday at 2:49 PM · EditedForgive me.
"accelerate your imminent defeat".
If you're here above then you care that the platform stays active, improves, changes something about the mistakes made... and anyway you're here because you think you'll sell.
Otherwise, if you foresee defeat, what are you still doing here?
Forgive me again: the ambiguity is all yours!!
storespeterpan
·2 days agoThe moment you include ordinary book post in your shipping options, you take on all the responsibility in case it doesn't arrive. Italian law is clear on this: responsibility for delivery is always on the seller. There are people who try to be clever, sure, but luckily most customers are still honest.
christiantna
·3 days agoUse the book mail service with recommendation right, it's trackable, practically a registered letter for books.
marioelegio
·5 days agoThe ambiguity lies with whoever offers shipping with the book parcel service, fully knowing they can never shift responsibility for delays or non-delivery onto the buyer.
Without even proof of handover to the courier (tracking), the seller can never absolve themselves of any responsibility and will always be forced to refund. Under Italian law, everything the seller writes, to make the buyer aware of the risks, is absolutely irrelevant. Any clause that goes against state law is automatically null and void.
hi
mario
andrgore
OP5 days agoAs usual,
the person replying is vague as hell, but at least not sarcastic this time
Influence is decided by you, but you still allow that kind of shipping option out of stinginess (fear of losing sales), hence the word ambiguity.
You already know how the method you suggest in the menu will end up, and you're fine with that
cizeta1964
·5 days agoYou who? This is a community of users like you, no more and no less, and Mario answered you exactly how things stand, as established by law, among other things. Since eBay has existed, there have been sellers complaining about buyers who take advantage of untraceable shipping... it's enough not to use them; eBay's policy is not ambiguity, it's freedom of choice, it is up to the seller to protect themselves, it's absurd to delegate your own protection to eBay while hiding behind the word "ambiguity". If eBay is ambiguous, don't be ambiguous yourself, the money is yours.