Appeal for a dispute closed in favor of the buyer | Selling on eBay

fracon77 · 2026-07-07T10:34:41.307198Z

Good morning everyone, below I’ll briefly tell you about my experience after completing a sale of a motorcycle part to a buyer in Indonesia. A guy contacts me saying he was interested in one of my replacement parts and, after agreeing, he buys it from me and pays me via EBAY for the total amount of 400 euros. Soon after, I receive an email from EBAY saying I had to add the information for incoming payments, otherwise the funds could not be transferred, and, unaware of everything, I follow the procedure on EBAY and add my usual bancoposta IBAN. I then receive another email informing me that the information had been updated. Meanwhile I download and pay via EBAY for the shipping label and send everything promptly. I track the shipment for a few days and after a while I realize that my parcel was stuck in Rho at customs. The buyer also notices this and asks me for an explanation. I quickly get to work contacting DHL shipping service and after a day they reply saying that the parcel was held at customs because the recipient refuses to pay customs duties. I contact the buyer to ask for info and he tells me he never received any email about how to proceed. I contact DHL again explaining this and they tell me to provide a valid email and phone number for the recipient, which I promptly do and send them. After a few days I receive an email from EBAY saying that the funds from the sale had been credited to my IBAN and would be available shortly. After 3/4 days, not seeing any credit on my bancoposta IBAN, I understand that something is wrong and discover that an IBAN from Monte dei Paschi di Siena was registered on EBAY, which I absolutely do not know at all. From this moment I understand that something went wrong and that someone else had received a credit of my money. Meanwhile the days pass and the buyer tells EBAY he did not receive the item and after a few days I receive an email saying that the dispute had been closed and that the buyer had received a full refund because my account was compromised and that I was not at fault at all. Needless to say how many phone calls I must have made to EBAY and how many emails I sent, but nothing happened. Now EBAY wants 400 euros from me because the payment is still pending on my account. In short, I lost the replacement parts together with the proceeds, which were credited to some unknown IBAN, and on top of that eBay is asking me for another 400 euros for the refund issued to the buyer. Has anyone had an experience like this? Do you recommend a way to proceed? Moreover, eBay tells me that it is not possible to appeal this decision

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Appeal for a dispute closed in favor of the buyer | Selling on eBay | eBay Italy