Change buyer address

Good evening everyone, someone bought an item from me and asked if I could ship it to an address different from the one shown in the sales summary. They also told me that, alternatively, the address specified in the summary would be fine too.
what do you suggest I do? (If they were to send me the new address via chat and, if needed, open a dispute, I would have proof.)

chio-6247

90 View listings

Posted 6 months ago·Last reply 6 months ago

1 comment

heavenwelkin

·6 months ago

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@chio-6247 wrote:
Good evening everyone, someone bought an item from me and asked if I could ship it to an address different from the one shown in the sales summary. They also told me that, alternatively, the address specified in the summary would be fine too.
what do you suggest I do? (If they were to send me the new address via chat and, if need be, opened a dispute, I would have proof.)

According to eBay rules, the seller must ship EXACTLY to the shipping address provided by eBay.

If the seller wants to ship to an address different from the one visible on eBay, they do so at their own risk.

You can certainly accommodate the buyer's request, but if there are post-sale problems, you are in the wrong.

Alternatively, you need to suggest that the buyer change the shipping address, ask for the sale to be canceled, and proceed with a new purchase.

Kind regards.