Clarification of eBay rules for non-compliant products (smartphones) | Selling on eBay

e_account6 · 2023-07-13T14:42:23.467000Z

Good morningI would like to buy a Samsung smartphone, Italian version, but in some listings I’m considering the sellers do not indicate the product model code; they only write in the listing “Italia no brand” “garanzia itaila” and other references of this kind, or in the listing details they show a generic code that does not make it possible to understand whether the smartphone is intended for the Italian market or for another European country. My question is this: if I contact Samsung customer service to verify the IMEI and they tell me that it is not a smartphone intended for the Italian market, can I return it and get a full refund without paying the return shipping costs by relying on the protection for non-compliant products? If so, could you point me to the eBay FAQ link where they explain how to carry out this procedure?Thanks to anyone who wants to reply.

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Clarification of eBay rules for non-compliant products (smartphones) | Selling on eBay | eBay Italy