Misconduct by buyer | Selling on eBay

luxemia · 2024-08-15T10:22:02.121000Z

Good morning, dear sellers, I want to share with you the experience I had with a buyer.I sold an item for about €40, with a 2-day handling rule and 3-5 day shipping.In short, I shipped the item on Monday and on Friday the buyer receives the ordered product. I shipped the item with UPS, so with signature on delivery. The item was signed for with a name that was not the buyer’s. In the afternoon the buyersends me a PayPal dispute for non-receipt of the product. I showed PayPal all the necessary documentation and it was closed inmy favor. The buyer leaves me negative feedback but eBay removes it. After a few days the buyer calls me and sends me a message, saying that he wants to return the product because it has scratches. Rightly, he can’t open another dispute because he has already opened one with PayPal. I blocked him and reported him to eBay.What would you do in my place?

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Misconduct by buyer | Selling on eBay | eBay Italy