Misconduct by buyer

Good morning, dear sellers,

I want to share with you the experience I had with a buyer.

I sold an item for about €40, with a 2-day handling rule and 3-5 day shipping.

In short, I shipped the item on Monday and on Friday the buyer receives the ordered product. I shipped the item with UPS, so with signature on delivery. The item was signed for with a name that was not the buyer’s. In the afternoon the buyer

sends me a PayPal dispute for non-receipt of the product. I showed PayPal all the necessary documentation and it was closed in

my favor. The buyer leaves me negative feedback but eBay removes it. After a few days the buyer calls me and sends me a message, saying that he wants to return the product because it has scratches. Rightly, he can’t open another dispute because he has already opened one with PayPal. I blocked him and reported him to eBay.

What would you do in my place?

luxemia

155 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

heavenwelkin

·2 years ago

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@luxemia wrote:
Good morning, dear sellers,
I want to share with you my experience with a buyer.
I sold an item for about €40, with a 2-day handling time and 3-5 day shipping.
In a few words, I shipped the item on Monday and on Friday the buyer receives the ordered product. I shipped the item with UPS, so with signature on delivery. The item was signed for with a name that wasn't the buyer's. In the afternoon the buyer
sends me a PayPal dispute for non-receipt of the product. I showed PayPal all the necessary documentation and it was closed in
my favor. The buyer leaves me negative feedback but eBay removes it. After a few days the buyer calls me and sends me a message, saying that he wants to return the product because it has some scratches. Obviously he can't open another dispute because he already opened one with PayPal. I blocked him and reported him to eBay.
what would you do in my case?

I wouldn't do anything more than what you have already done.

The only thing left for him to do is to open a chargeback with his credit institution, but if he were to claim that the item arrived defective/damaged, it's not said that he would be able to get away with it, since there is already a PayPal dispute closed in favor of the seller, where he initially stated that he had not received the item.

Personally I would feel quite calm because, luckily for you, you ran into a buyer without experience when it comes to scams.

Best regards.

daxsisko

·2 years ago

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@luxemia wrote:
Good morning dear sellers,
I want to share with you my experience with a buyer.
I sold an item for about €40, with a 2-day handling rule and 3-5 day shipping.
Long story short, I shipped the item on Monday and on Friday the buyer receives the ordered product. I shipped the item with UPS, so with signature upon delivery. The item was signed for with a name that wasn't the buyer's. In the afternoon the buyer
sends me a PayPal dispute for non-receipt of the product. I showed PayPal all the necessary documentation and won
in my favor. The buyer leaves me negative feedback but eBay removes it. After a few days the buyer calls me and sends me a message, saying he wants to return the product because it has some scratches. Rightly, he can't open another dispute because he has already opened one with PayPal. I blocked him and reported him to eBay.
what would you do in my case?

on the eBay level, after a dispute (buyer or seller, it doesn't matter.....) once you've blocked and reported them you've basically already done everything..... then there's the NON eBay level.....and here we enter a very subjective area (and also one of experience......)

deejaynick

·2 years ago

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If he didn’t receive the item (dispute lost...) how can he expect to return it because it’s scratched? 😎
Jokes aside, block the phone number and any email address too.
Unfortunately, he still has the option of trying a chargeback on the credit card and, since he’s trying everything, sooner or later he’ll do it... 😐