Payment Dispute | Selling on eBay

slim_59 · 2023-12-14T17:47:08.306000Z

I made a sale at the end of September, the money was released and everything went fine. A few days ago, I received a refund request for non-receipt of the package from the buyer, but given the long timing, almost 3 months from the scheduled delivery date, in a chat with an eBay assistant the case was closed in my favor. Just now, the buyer has opened a dispute, I replied and gave instructions, but I did ship the item in question, I provided a tracking number and contacted the postal service, who told me there were no issues and/or anomalies in the delivery of the package. What can I do? At least to get my item back?

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Payment Dispute | Selling on eBay | eBay Italy