Dispute after 4 months!
Summary: The discussion titled "Dispute after 4 months!" contains no detailed content in the posts, only a series of empty replies.
A user urgently buys an item in March.
Now, after almost 5 months, he tells me that the (new) item doesn’t fit him well and he’d like to return it and get his money back.
For Ebay the claim period is 30 days (I also remind you that we’re talking about a new item, even if without a receipt).
The buyer, however, threatens to open a Paypal dispute, because that’s probably the payment method he chose. Can he do that?
It’s clear that he’s trying it on or that he’s already used the item and got bored of it....
What do you do in these cases?
I thought that once the Ebay deadline had passed, the matter was closed...
4 comments
heavenwelkin
·11 months agoSorry, but "you thought wrong" (sorry for being blunt)
"eBay is a digital marketplace that acts as a commercial intermediary and payment facilitator, with limited dispute resolution mechanisms. It does not operate as a financial guarantor of transactions and does not assume responsibility in the event of out-of-court claims such as bank chargebacks beyond the time limits set out in its policy."
What does this mean for sellers?
-High risk in the event of sales
-Need to keep documentary evidence for at least 180 days (or longer).
-Obligation to comply with any refund requests, even if they are perceived as unfair.
Best regards
magdora
·11 months agoGood morning, the buyer can raise all the complaints they want, but within the deadline indicated in the auction
for example, I included in the auctions the deadline for any complaint, the 14-day period from receipt, as indicated by European regulations, Ebay should therefore not take it into account,
and if they were to open a dispute, I recommend contacting support, which should close it by canceling everything, including any negative feedback, kind regards
marioelegio
·11 months agoSorry, but that’s bullshit.
The deadline indicated in the listing can only refer to the right of reconsideration.
In this post, however, we were discussing a return request for nonconformity, and these are regulated by the civil code for private individuals and by the consumer code for professional sellers.
Ebay and paypal assist the buyer in the first 30 days after delivery of the goods, credit cards assist their customers for up to a year as well.
Anything you indicate in the auction that does not comply with these regulations has absolutely no value.
bye
mario
marioelegio
·11 months agoPaypal's rules have changed, now there too you practically only have 30 days to open a dispute for an item not as described.
The time allowed for chargebacks by credit card issuers is still outrageously long, but those procedures aren't simple.
hi
mario