Dispute over item not received. What do I do? | Selling on eBay

vonbalden · 2025-12-28T08:52:38.586000Z

The buyer says that they received nothing. There is a well-founded suspicion that they want to take advantage of the situation by opening a dispute for an item not received. The seller, who has regularly shipped the item, must immediately respond to the buyer by providing the shipping code, thus making it clear that the item was properly delivered to the address provided by the platform. Right away! Within three business days, a prompt response action must be taken. But.. sometimes the seller puts themselves in situations that can facilitate certain unorthodox attempts. Describing your item for sale in detail and not limiting yourself to rewriting the headline title is essential to show observers that you know what you are selling. And automatically, you master the sales situation.

Discussions

Dispute over item not received. What do I do? | Selling on eBay | eBay Italy