Controversy over sold vinyl
Good evening, I sold a vinyl 33 RPM record that, at first glance, is in perfect condition, without grooves or scratches. The packaging was perfect by the buyer’s own admission.
Now he claims that the record skips and wanted to be refunded. I told him that since it was in perfect condition and I have photos, I do not consider myself responsible for the defects he is talking about, also because for €5 I have no desire to do refunds, etc.
What do you think will happen now? Thanks.
20 comments
heavenwelkin
·1 year agoIf the buyer is happy with 5 euros it means they might just be TRYING to get a few euros knocked off but actually they want to keep it.
For a matter of PRINCIPLE you can simply tell them that you're fine with the return in exchange for the refund so the buyer has to take care of all the procedures, including printing the label, packaging the record and waiting in line at the post office to send it back, and at that point they might GIVE UP on doing all these PROCEDURES.
Then again, it's subjective, you could also refund them these 5 euros to get them off your back....
Best regards.
heavenwelkin
·1 year agoeBay regulations have NOT changed in the meantime.
If the buyer opens a claim for item not as described, the procedures are the usual ones.
You must provide a shipping label to the buyer, who must send the vinyl back to you and then you must refund him.
If you choose other alternative routes, you risk losing not only the money but also the item.
Let the buyer know that you accept the return and wait for him to open the dispute.
Kind regards.
max.christmas
OP1 year agoBut the item matches the description. The case is perfect, the packaging too, the disc has no defects or scratches. If you can't hear it, how do you prove that the problem is mine and not his turntable?
heavenwelkin
·1 year agoYou’re a long-time seller, you’ve sold many items, and you’ve opened many help requests on the forum regarding similar issues.
UNFORTUNATELY there isn’t much room to maneuver.
Either you work something out with the buyer without irritating him (because he holds all the cards)
Or you accept the return for item not as described and refund him in full.
Or......... you try to do things your own way, standing up for your reasons ...... but if you don’t follow eBay’s procedures, you’ll lose the item and the money 😎
The choice is yours.
Best regards.
max.christmas
OP1 year agoIf he returns it, do I have to give him back only the €5 for the value of the vinyl, or also the shipping costs from when I sent it to him?
heavenwelkin
·1 year agoSo he bought this vinyl for 5 euros plus shipping?
All this RUNNING AROUND for 5 euros? Is it worth it?
If you refund him 5 euros, that’s the end of it and you get it off your hands and save yourself a lot of time completing all the various procedures.
If he opens a claim for an item not as described, I see two possible OUTCOMES.
A) You have to pay the return shipping costs and also refund him in full.
If you paid 6 euros for shipping, the dispute will cost you a total of:
6 euros initial shipping
5 euros the vinyl
6 euros return shipping
17 euros in total and you’ll get the record back.
B) The buyer might GIVE UP on dedicating all this time and energy and might decide not to pursue the dispute.
If you paid for the shipping label in the end, and the buyer doesn’t use it, you can get it refunded (for example through ebay spedizioni by packlink by contacting packlink support via ticket).
Personally, I wouldn’t keep the buyer engaged too much and I’d simply reply that you accept the return.
Then I’d leave it to him to open the proper procedures.
Once the dispute is filed, I wouldn’t write anything, but would simply attach the shipping label.
It could happen that the buyer isn’t able to complete the procedure correctly and/or doesn’t have the time or desire to do it.
The dispute would then be closed in your favor at the expiry of the maximum deadlines valid for the reshipment.
This is the situation,...... Judge for yourself, basically
Regards
max.christmas
OP1 year agoThey suggested handing it back in person... the problem is, how do you track a handoff return?
Anyway, if he gives it back to me, I'll refund him €5 on PayPal and that’s the end of it.
heavenwelkin
·1 year agoOn eBay, through the messaging, you can always come to an agreement with the buyer, so if you're in the same area you can meet up to do this exchange.....
I always recommend talking to the buyer through eBay messaging so that in case of problems you can always show (if needed) the arrangements you made with the buyer.
In conclusion, if you manage to meet in person, it's better for you because, besides sparing you the hassle of shipping and the bureaucracy of the dispute, you save on shipping costs.
technopartsbay
·1 year agoDid you also include the Goldmine scale grading for the record and sleeve (NM/VG etc.)?
Because a record can be aesthetically perfect but under the surface be awful (with pops, crackles, surface noise, etc.).
Maybe it just needs a good cleaning and the vinyl will be like new again... but everything is in the buyer's hands, and he doesn't seem very cooperative...
The "not wanting to issue refunds" is relative: if the buyer starts a return procedure, you'd be forced to send him a return label... so it's better for you to refund him the 5 euros.
max.christmas
OP1 year agoI found the vinyl in an attic I bought along with others, and I don’t have a turntable to test it... Anyway, they’re all in excellent condition, at least visually. I have the photos I took; do you think that, since the item looks intact and the packaging was perfect, eBay and PayPal might side with me?