Double allegation for the same object | Selling on eBay

minicuccio60 · 2025-10-16T07:58:33.090000Z

A Polish user contacts me about an item as described, once the mistake was confirmed I sent him a new item as described with international priority mail; due to the type of shipping, the delivery was delayed, and he opened a dispute for item not received even though the original shipment had in fact been delivered. I sent him photos and the tracking for the shipment, contacted eBay, which rightly closed the dispute, and the user opened another dispute for item not as described. I got a bit angry and contacted eBay again asking whether it is possible for a user to open as many disputes as they want; he told me about the rules but agreed with me about the conduct I had kept. The result is that I have been stuck for 2 months with funds on hold and the situation at a standstill. I threatened to close the account after more than 18 years of activity, with over 1700 100% positive feedback and over 3000 items sold for tens of thousands of euros, because there cannot be a rule where a user with two feedback,which is all this user has, can keep a seller in check.What do you think?

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Double allegation for the same object | Selling on eBay | eBay Italy