Double allegation for the same object
Summary: The discussion concerns multiple disputes related to the same item. Several people, including minicuccio60, cizeta1964, magic.cool, heavenwelkin, and sika700, participate without providing explicit details in their messages. There are no explicit resolutions or conclusions in the thread.
A Polish user contacts me about an item as described, once the mistake was confirmed I sent him a new item as described with international priority mail; due to the type of shipping, the delivery was delayed, and he opened a dispute for item not received even though the original shipment had in fact been delivered. I sent him photos and the tracking for the shipment, contacted eBay, which rightly closed the dispute, and the user opened another dispute for item not as described. I got a bit angry and contacted eBay again asking whether it is possible for a user to open as many disputes as they want; he told me about the rules but agreed with me about the conduct I had kept. The result is that I have been stuck for 2 months with funds on hold and the situation at a standstill. I threatened to close the account after more than 18 years of activity, with over 1700 100% positive feedback and over 3000 items sold for tens of thousands of euros, because there cannot be a rule where a user with two feedback,
which is all this user has, can keep a seller in check.
What do you think?
heavenwelkin
·9 months agoWhat kind of procedure did you follow to resend the item to the buyer?
The correct procedure would have been for the buyer to open a dispute for item not as described and for you to refund them without having them send the item back, or by providing a return label at your expense.
eBay cannot open two disputes against you and block two payments if there was only one payment.
Regarding the fact that you threatened eBay with closing your HISTORIC account, that certainly will not change the outcome of the dispute by one bit.
Next time, follow the procedures and simply refund the buyer if they open a dispute, without going ahead and making a new shipment while your funds are already frozen because of a dispute.
Regards
minicuccio60
OP9 months agoBecause I'm too honest and I trust people by default, as I've always done, but I've had enough because I've come across so many dishonest buyers over the years, and eBay's rules are totally wrong in my opinion, because they only penalize the people who let them keep the whole thing going!
cizeta1964
·9 months agoBecause I’m too honest
I wouldn’t say so, considering that you’re a "fake private seller"; even if you pretend not to know it, that’s the reality.
Honesty in your case is truly an overused word.
minicuccio60
OP9 months ago"Fake private seller"... that's a good one, what's the difference between a professional seller and a private one? Sorry, but if you look at the sold items and divide by the days of 18 years of activity, it comes to 1/2 an item a day, so I don't see mass sales, then?
cizeta1964
·9 months agoThat you don’t see the difference (or rather that you pretend not to see it) is obvious, you don’t have either a business or a VAT number (on eBay), how the hell do you guarantee the items are new?
Do you have ongoing relationships with the manufacturers of those items?
Do you have the purchase invoices?
Do you think what you’ve sold as a "private seller" is little?
You make your own rules and laws, thinking that with one or two items sold a day you’re in the clear?
In the community you can say whatever you want, also because basically nobody cares, but not with the tax authority (to which eBay annually sends the data because it is required to) and not with the Guardia di Finanza; they pay much closer attention.
heavenwelkin
·9 months agoAn honest seller can easily refund the buyer in case of problems with the item.
Have the buyer open a dispute, then refund them with or without the item being returned at your expense, and once the dispute is closed you should also be protected in case of any negative feedback, which would be removed automatically.
Sorry for the inconvenience.
Regards.
sika700
·9 months agoWith 3100 items sold, 232 items for sale with a private account, that's really something!
A smile now and then doesn't hurt!
minicuccio60
OP9 months agoSorry, but I don't understand what you're laughing at, is there a limit for listings between private and professional sellers?
I signed up in 2007, the average says less than 1/2 an item a day, I mostly sell obsolete items and stock leftovers, even if they’re new and old I can guarantee their condition. so where's the problem?
Anyway, the news is that this dispute was also closed in my favor.
I’m in no position to lecture anyone, I’m just saying that the rule of siding with the buyer no matter what is completely wrong in my opinion!
sika700
·9 months agoIt’s not really clear whether you’re badly informed... not informed at all... or just totally naive!
Already asking yourself where the line is between private and professional shows your ignorance (this is not meant as an insult...) about a very serious issue.
If you sell REGULARLY and IN AN ORGANIZED WAY, that makes you a trader, whatever you sell... so as a private individual you come across as an UNAUTHORIZED seller and don’t beat around the bush.
Have a good evening.
magic.cool
·9 months agoI agree with Cizeta:
"3000 items sold for tens of thousands of euros "
eBay is starting to weed out fake “private” accounts: thanks in part to DAC7, it evidently doesn’t want to get into trouble with the tax authorities too, since, between the lines, that regulation also makes “complicity” an offense if platforms conceal their users’ transactions.
eBay is in fact the only one (to my knowledge) that asks for the tax code as soon as you start selling, regardless of whether or not the DAC7 thresholds have been reached (unlike, for example, Subito or Vinted, which only ask for it when they send the famous report).
Think ill of it... (Cited.)
cizeta1964
·9 months agoI threatened to close the account with well over 18 years of activity, with over 1,700 feedback at 100% positive and over 3,000 items sold for tens of thousands of euros
Maybe the problem is exactly this... You qualify as a private seller in your listings, but you’re not at all, eBay may be starting to protect itself
minicuccio60
OP9 months ago18 years...18x365=6570, 3000 items divided by 6570 is less than half an item a day, I don't see massive sales, where's the problem...?