Question about insured shipments | Selling on eBay

k-energy_shop · 2025-12-17T10:33:30.437000Z

Good morning, dear users, I have a concern that I’d like to share with you, also stemming from a situation that recently came up.I sell items of not exactly low value -not super high either- (for example air conditioners, boilers, electric vehicle charging stations, which can be up to € 1000) and, among the various shipping options to choose from, I also offer insured shipping. I also include in the description that if insured shipping is desired, the customer must communicate it in advance, also because it has to be calculated based on the value of the item. If the customer, even after I’ve explicitly asked them (but even without asking), decides to do without it, when the package is eventually lost/damaged, why does all the responsibility fall on me? I’m offering you the option to select and use the service, which is paid and therefore subject to your choice... Why does the seller have to pay the price (as in 90% of cases)?Thank you and have a nice day.

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Question about insured shipments | Selling on eBay | eBay Italy