Negative experience with eBay chat support......Bring back phone support with the old operators.....
Summary: ricambimalta1981 expressed dissatisfaction with eBay's current customer service, reminiscing about better support in the past, describing it now as unresponsive and reliant on scripted interactions. A participant agreed, preferring chat for its traceability despite the mentioned shortcomings. The discussion highlights shared concerns about the decline in personalized assistance from eBay.
I have the impression that many agents just stick to a script and the rules,
without trying to understand the real customer problem.
THEY ARE LACKING EMOTIONS AND RELY ON AI WITH STANDARD, NOT VERY HELPFUL RESPONSES.
We have been working with Ebay for 15 years......ebay support in the past WAS THE BEST...they helped us with major problems with the account, they followed us with sales, with customers, to grow
TO IMPROVE ....
they had HEART, EMOTIONS....
TODAY ONLY COLDNESS AND DECLINE....
Very negative recent experiences, this had never happened before.....
I have heard several negative opinions regarding eBay customer support,
especially with the chat service.
Many users complain about unresolved issues and unsatisfactory communication,
What has been your experience with eBay chat support
ortofantastico
·2 weeks agoI prefer chat support to phone support, if only because it’s traceable.
ricambimalta1981
OP2 weeks agoI'm glad.... I hope that traceability, which as you say is: "it's the only helpful element".
From experience, I hope that in the future nothing serious ever happens to you.... so we can analyze how you'll be served.