Help. Problem with buyer. | Selling on eBay

raffaelemag84 · 2025-08-24T07:49:10.152000Z

Good morning everyone. I sold a motherboard, stating in the listing that I would include, free of charge, a set of 16GB RAM (8GBx2). The buyer initially claims that the RAM was not working, giving errors with memtest, which is not true because the RAM runs at 3600mhz while the mobo supports up to 3200mhz and if you limit it, it works. He then insisted on the fact that he received 32 GB of RAM instead of 16gb, so 16x2 claiming that it does not match the description and is asking for a refund. I specified that the RAM is free of charge and, due to my mistake, he also received a better product than the one specified in the listing. Who would be right? Thanks

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Help. Problem with buyer. | Selling on eBay | eBay Italy