The big problem is the item sold on eBay and the payment dispute opened on PayPal | Selling on eBay

lore6576 · 2025-02-05T22:52:32.019000Z

First, for those who don’t know it, I’ll explain how plain PayPal works without going through eBay .... for example The seller sells an item, maybe on their e-commerce site; the buyer pays into the seller’s PayPal account, the seller ships the item, it arrives, but according to the buyer it isn’t as described, so they open a claim on PayPal against the seller. Normally PayPal authorizes the return to thispoint the buyer must send the item back to the address indicated by the seller, and here’s the catch: they have 3 DAYS FROM DELIVERY of the return shipment to file an appeal, a dispute on PayPal if the buyer has sent a different item, an empty box, or if the item was clearly broken, opened, or damaged by the buyer.So a careful seller will film the opening of the package, and if the buyer tries to pull a fast one they can protect themselves, and they are protected by PayPal.Sorry for the long introduction, but the problem is when the item is sold on eBay and the buyer opens a payment dispute on PayPal for item not as described, and then all hell breaks loose: the buyer can get away with any dirty trick in the world.Faced with such a claim that the buyer opens against eBay’s PayPal account, the seller through the eBay platform can only respond once, choosing either to refund the buyer immediately, losing both money and item, or to challenge the payment dispute by sending a response. After that, they’re stuck passively.They have no way to attach additional evidence, no way to do anything.If PayPal decides on a return, as usually happens, first of all PayPal requires the shipment to be sent listing eBay s a r l as the sender and then the seller’s address.So if you live in an apartment building, the package often ends up held at the post office because why should they hand you over a package sent to eBay s.a.r.l?Meanwhile the buyer just has to contact PayPal, upload the shipping label showing they sent it to the correct address, and after three days in storage they get refunded.The real problem then is if the buyer tries to pull a fast one and sends a different item, an empty box, or if the right item comes back but it has clearly been broken or tampered with by the buyer.On the eBay dispute form there is no way to confirm delivery of the item or to open a claim or appeal If you contact eBay support, which should act on our behalf and open an appeal on PayPal with the evidence I provide, they say the seller has to contact PayPal personally.....it makes me laugh, PayPal isn’t going to let a stranger operate on eBay’s PayPal account......So there is nothing to do, a bad-faith buyer thrives on this loopholeIn my opinion, it would be enough to add on the eBay payment dispute page the option to confirm receipt of the item or to open an appeal, then upload the supporting evidence showing that the item was tampered with by the buyer or that the package was empty If the return process were handled entirely within eBay, the seller would be protected if the buyer tried to pull a fast oneIf, as I said, at least the purchase is initially made by paying the seller on their PayPal, they can defend themselves and are protected by PayPal The problem is an item sold on eBay and a dispute opened on PayPal It’s no longer like it used to be, when payment was made to the seller’s PayPal account and the seller, being able to operate on their own PayPal account, could defend themselves in the face of a PayPal claim.Now the buyer makes the payment to eBay’s PayPal account instead. eBay would just need to have people who act on behalf of the seller, taking in the evidence they have and on their behalf opening an appeal against PayPal, but they don’t do it

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The big problem is the item sold on eBay and the payment dispute opened on PayPal | Selling on eBay | eBay Italy