Object not collected in Portugal | Selling on eBay

luciocabrio · 2025-11-06T17:39:54.219000Z

I sold a model car to a Portuguese guy. so I shipped it by international registered mail to Portugal, to the buyer's home. From what I understand from the tracking, it says the buyer wasn't at home. I'm used to monitoring the tracking throughout the process. So I contacted him via eBay message but he didn't reply. In the following days it said to pick up the parcel at the facility. I promptly warned the buyer but he still didn't reply. He replied to me 6 days later saying that he received nothing and that the postman didn't leave a notice. What happens now? From what I understand the parcel is being processed to come back to me(?)I told him to look for any sheets/receipts etc. left by the postman or whoever it was. He replied to me like this: "In Portugal, even the company that delivers parcels leaves a notice when nobody answers.The notice, among other information, indicates the place where to collect the parcel.Without a notice, I don't know if they were at my address, I don't know which transport company it was, and I also don't know where the parcel is.Please file a complaint with the company that made the delivery (where the parcel was delivered)." But from personal experience I believe the Italian post office can't do anything.I found this online: Complaint: when it is necessaryYou only have to open one if the shipment had an obvious issue (lost, tracking stopped, parcel never arrived in the destination country).It is not necessary if the tracking shows that the parcel arrived and the buyer did not collect it. In that case, responsibility passes to the recipient.The buyer, if he believes he didn't receive the notice, can open a complaint himself with Portuguese Post.But that's not the case here.What can I do? I did my duty, also telling the buyer to go and pick it up twice. I don't want negative feedback, nor to issue refunds, nor to waste time at the post office (unless Italian Post can solve it. Solve what, then? From what I understand the parcel is supposed to return to my house in theory) what should I do?I'm attaching the tracking, unfortunately in Portuguese. thanks Fri. 31 Oct.16:16Delivery of the item was not successful. - The item was not collected. Wed. 22 Oct.10:26The item is available for collection at the Delivery Point. Tue. 21 Oct.17:41Left the operational center. Tue. 21 Oct.12:33Delivery of the item was not successful. - The recipient did not answer. Tue. 21 Oct.10:33delivery not successful due to recipient being absent Tue. 21 Oct.9:23The item went out for delivery. It will be delivered during the day. Mon. 20 Oct.17:37Arrived at the operational center Mon. 20 Oct.13:07Arrived in the destination country. Mon. 20 Oct.11:07abroad Fri. 17 Oct.4:38at the International Processing CenterPESCHIERA BORROMEO, MI 20068Thu. 16 Oct.10:45The item was forwarded to the destination country. Thu. 16 Oct.10:17at the International Processing CenterPESCHIERA BORROMEO, MI 20068Wed. 15 Oct.1:45Arrived at the operational center Wed. 15 Oct.0:45at the International Processing CenterPESCHIERA BORROMEO, MI 20068Tue. 14 Oct.10:18datedSESTO FIORENTINO, FI 50019Mon. 13 Oct.16:58datedSESTO FIORENTINO, FI 50019Sat. 11 Oct.12:11datedCITTA' DI CASTELLO, PG 06018Sat. 11 Oct.11:02from one of our operators at the Post OfficeCITTA' DI CASTELLO, PG 06018Sat. 11 Oct.12:02The item was accepted. The shipping process has started. Sat. 11 Oct.3:31Shipping code provided

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Object not collected in Portugal | Selling on eBay | eBay Italy