Made-to-order item and return | Selling on eBay

kdash.85 · 2025-05-24T19:10:49.837000Z

Hi everyone, I need your advice on a delicate situation. I made a *custom handmade item*, personalized according to the customer’s requests. Before shipping, I sent him *detailed photos of the work*, which he approved and said he was happy with. Once he received it, though, he contacted me asking for *a return for “item not as described”*. Why? A *barely noticeable aesthetic detail*, which is *consistent with my style* and *present in all my creations*, and which is also *covered by the statues* provided with the piece. I’m wondering: is it legitimate for a customer to approve a personalized item and then ask for a return because of a detail that matches the stated style? How should I handle this on eBay in this case? Thanks to anyone who can give me some advice!

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Made-to-order item and return | Selling on eBay | eBay Italy