Item not delivered, eBay refunds at my expense | Selling on eBay

julian_2853 · 2025-03-22T13:07:22.585000Z

I’ve had an account since 2004, over 1000 feedback, I had a handheld transceiver for sale for 98 euros including shipping. It was purchased and paid for. The next day I shipped it using eBay’s shipping service, Packlink.I tracked the shipment and after 2 days it showed as delivered.After a week I received a refund request for an item not delivered.I called the buyer (7 feedback) and he confirmed that he had not received anything and had not been contacted by phone by the NEXIVE courier from Pistoia.I asked him please to go to the courier’s office, not far from his home, and check who it had been delivered to.He did nothing, he just kept insisting with eBay for the refund.eBay initially sided with me, but then immediately changed its position and took my money back including the fees; as justification I was told that the seller is also responsible for problems caused by the couriers.

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Item not delivered, eBay refunds at my expense | Selling on eBay | eBay Italy