Hello, I should say that this is the first time this situation has happened to me, so I’m asking for your advice.I sold and shipped an item. After about 2 weeks the customer opens a dispute for item not received, but they are still willing to have it. From the shipment tracking I see that the package is stuck in storage at a post office in their area, I let them know and they tell me they will go check. From that point on I don’t hear from the customer anymore, assuming the package has been pick...

After about a month, the eBay dispute should be closed.Anyway, if they ask you, provide proof of attempted delivery and the parcel tracking.Inform the customer and ask him what you should do.The item has been paid for and therefore belongs to him. He can choose whether to ask you for a new shipment (at his expense) or you can offer to buy it back from him (not refund it) at a price equal to the sale price only (since he did not collect it, he takes the loss on the shipping costs). himario&n...

Item not collected and returned to sender | Selling on eBay

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Item not collected and returned to sender | Selling on eBay | eBay Italy