New and sealed item, but the buyer reports a malfunction | Selling on eBay

performancebadge · 2024-12-08T22:19:35.346000Z

I sold a new, sealed memory card; back then I had ordered it with the Sold and Shipped by Amazon option and I never used it. I sold it on eBay with the "No returns accepted" option. The buyer says the unit worked for a few days; in fact, he also left me positive feedback, but now he says it no longer works. Since this is a computer product, compatibility issues can easily arise, so I wouldn’t rule out the possibility that he can solve the problem. What do I do now? I told him to write to the manufacturer with the Amazon proof of purchase and, if necessary, proceed with a replacement. Obviously I’m not available to provide return shipping, and I don’t accept the return because I am not a professional seller and the product has lost value (I already sold it for 30% less than what I paid). How should one behave in these cases?

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New and sealed item, but the buyer reports a malfunction | Selling on eBay | eBay Italy