SOLD ITEM ARRIVED DAMAGED, WHAT SHOULD I DO WITH THE BUYER? | Selling on eBay

max.christmas · 2024-03-20T13:43:05.557000Z

Good afternoon, I sold and shipped a poster that arrived slightly creased to the buyer, who of course is not satisfied with the condition.What do you suggest? The options I was thinking of are 2:a) I give him back 3 euros on an item that cost 6.50€ (plus shipping)b) I tell him I’ll send him another one (I still have a few) but at this point I wouldn’t want to lose the shipping costs and I’d have to ask him for a contribution for shipping. I should point out that I’m not a professional seller and the profit margins are very low.

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SOLD ITEM ARRIVED DAMAGED, WHAT SHOULD I DO WITH THE BUYER? | Selling on eBay | eBay Italy