Package delivered but the buyer says they did not receive it | Selling on eBay

nik-eli · 2024-06-19T18:02:14.250000Z

Good evening, I sold an item and shipped it to Prague, I shipped it by creating the label from eBay and I also insured the package for the full amount, I shipped with UPS courier. As of today the package shows as delivered and picked up by the person, according to UPS, but the buyer says they have not received anything. How should I proceed?

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Package delivered but the buyer says they did not receive it | Selling on eBay | eBay Italy