Package shipped to Sweden and not picked up by the customer | Selling on eBay

happysmyle76 · 2024-09-14T17:24:30.586000Z

Good evening,I have a problem with a shipment bound for Sweden. Recently, a buyer purchased one of my items for sale in the "Buy It Now" format. I shipped it as quickly as possible via Packlink, choosing Crono by Poste Italiane. It arrived in Sweden in a few days. The problem is that the recipienthas completely lost interest in the shipment; the post office has placed it in storage ata local pickup point (a supermarket), but no one is going to collect it. I sent the customer messagesvia eBay and also SMS; even the Swedish post office sent them messages by mail and also messagesto their mobile phone, all of which were always and only ignored. Now my problem is that in a few days the parcel will bereturned to the sender, so on top of the damage there is insult as well. I spent 28 euros to send it and now I will have to payadditional money for the return. My question is: when I have to refund this person, will I be able to keep the amount spent on the outbound shipment and the return, or will I necessarily have to lose money ? Thank you for your attention, good evening

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Package shipped to Sweden and not picked up by the customer | Selling on eBay | eBay Italy