Blatant scam by a clever buyer | Selling on eBay

musiquity · 2023-02-24T10:51:51.309000Z

Good morning to everyone in the community!I’m an eBay seller with hundreds of sales, 100% feedback, and never a complaint or a return or anything else.Recently I sold a TV (obviously vintage, CRT) new and sealed. Closed in its original packaging. I always specify in the description that the TV will be sent sealed (and therefore untested) unless the buyer expressly asks me to open it and test it. After the purchase I send a message via eBay messaging confirming the same thing, namely that the product will be shipped SEALED. If desired, I can test it and open it. Without confirmation from the buyer though, it will be shipped sealed, in its never-opened packaging as described.The TV arrives correctly, and I always leave a phone number as well. The buyer tells me that the TV has arrived. I ask for confirmation that everything is okay and he confirms yes, everything is fine. Two days later (surely after messing around with menus he shouldn’t have touched), he renders the TV unusable and now opens a dispute as item not as described. It’s obvious he’s trying to pull a fast one and wants a refund. I replied to the dispute with screenshots of everything, including confirmation (also from the number registered on eBay and given to the courier) of receipt and that everything is okay. Courier waybill with details, weight, etc. delivered to him by name, and all the eBay messages.What else could I do? Is it possible these scam artists are still out there?

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Blatant scam by a clever buyer | Selling on eBay | eBay Italy