Problem with the Buyer Block/Ban function
Summary: The discussion concerns an issue with the buyer block or ban feature. onlyjody raises the initial issue and ortofantastico seems to be involved in the conversation, but the specific details are not shared in the content provided.
I’ve always used the block function to prevent future purchases from buyers who had caused me problems, but I left the box “Do not allow blocked users to contact you” unchecked so that I could always communicate with these buyers and resolve any ongoing issues.
However, today I received an email from a buyer saying they had tried to contact me several times, but after I blocked them I no longer received any messages, neither from existing conversations nor from a new conversation. And even worse, the buyer didn’t get any error message, and from their screen the messages were sent normally, so it seemed like I was completely ignoring them.
Has anyone else had a similar situation?
ortofantastico
·1 year agowhat happens to me is that if I talk too much with someone, "artificial intelligence" pops up and blocks me, claiming I want to sell outside the platform :))
onlyjody
OP1 year agoI don't think they are two related problems.
Mine is probably a code problem that wasn't implemented correctly, making the box checked/unchecked with no difference.
Yours, on the other hand, is a problem with how the bot that handles chats was set up, maybe even intentionally to avoid conversations that go on too long and aren't suitable for a sales site