International sales problem. The item is coming back to me | Selling on eBay

luciocabrio · 2024-04-12T08:25:34.375000Z

Guys, I’m asking for help with a strange thing that happened to me. I sold a model for about €12....in Brazil. I know that for certain amounts it costs more than it’s worth to do international shipping, with all the headaches that come with it. In fact I think I won’t be doing any more shipments outside the EU.But back to us.I correctly shipped to the address I found on eBayThis is the postal tracking and this is the shipping code:RC261887752IT So I don’t think it’s my fault if the model wasn’t delivered. And then what would the reason be? I filled out the customs form and everything.Now that it’s coming back to me, do I have to pay something (I hope not, otherwise I won’t pick it up).I’ve sold a lot all over the world and this is the first time this has happened to me.Then we’ll have to see if the model comes back to me.The buyer hasn’t been in touch this whole time.I mean, does that mean now I have to pay out of my own pocket?? because shipping was 20\23€, I don’t remember exactly.I even put the recipient’s mobile number, etc.Let’s say this guy went on vacation and didn’t collect the mail?I can refund (if the model comes back to me) the cost of the model... but I don’t want to lose the 20\23 euros for shipping 28/02/2024 12.50Taken in charge by Post OfficeTRESTINA Post Office in VIA LAMBRUSCHINI 5 CITTA' DI CASTELLO PG 28/02/2024 12.51Being processed at the Postal Operations CenterCITTA' DI CASTELLO PG28/02/2024 16.34Being processed at the Postal Operations CenterSESTO FIORENTINO FI29/02/2024 00.59Being processed at the Postal Operations CenterSESTO FIORENTINO FI04/03/2024 10.28Left the International Exchange CenterInternational Exchange Center08/03/2024 12.57Being processed in the foreign countryBRAZIL05/04/2024 08.36In transitBRAZIL10/04/2024 15.44Being processed at the International Exchange CenterInternational Exchange Center11/04/2024 14.40Being processed at the International Exchange CenterInternational Exchange Center11/04/2024 23.49being processed at the postal operations centerMILAN MI

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International sales problem. The item is coming back to me | Selling on eBay | eBay Italy