Proposal and counterproposal

Hello. I don't quite understand "offer and counteroffer". I receive an offer for an item for sale and I get notified. I make a counteroffer and, without being notified, I see the item as sold at my counteroffer price and am prompted to prepare the shipping label. Nowhere do you see it written that the buyer has accepted my new price and the item appears as sold and paid. Why don't I see confirmation that the buyer has accepted the counteroffer? I wouldn't want to ship it and then have it returned.... Why don't I receive an eBay message saying the counteroffer has been accepted (note: the buyer still has time to decide at the moment....). Thank you

oracolo115

97 View listings

Posted 2 years ago·Last reply 2 years ago

7 comments

cizeta1964

·2 years ago

View listings

If the buyer has paid and eBay confirms it by email by providing you with their address, it means that your counteroffer has been accepted and all you have to do is ship

oracolo115

OP2 years ago

View listings

Thanks for the reply. My doubt is because eBay sent an email saying that it had made the counteroffer and that the buyer had until the next day to decide. Meanwhile, on my eBay I see the item sold and to be shipped, without having received any email confirming acceptance of my counteroffer. This makes me doubt. I find the process incomplete. If you don’t go in and check, how are you supposed to know?

Sent from Mail for Windows

cizeta1964

·2 years ago

View listings

But did the email with the address to ship to arrive for you or not?

oracolo115

OP2 years ago

View listings

Hi. Sure, then I saw all the details on my eBay. What’s missing is a confirmation email from eBay saying that the counteroffer was accepted. I asked the buyer, just to clear up my doubt. This link in the chain is missing: confirmation email from eBay that I sent the counteroffer (OK), email from eBay saying it was accepted (missing). Anyway, I hope everything goes OK, but I still have reservations about the method.
Thanks and regards.

Sent from Mail for Windows

daxsisko

·2 years ago

View listings

@oracolo115 wrote:
Hi. Sure, then I saw all the details on my ebay. What’s missing is a confirmation email from ebay that the counteroffer was accepted. I asked the buyer, to clear up my doubt. This link in the chain is missing: confirmation email from ebay that I sent a counteroffer (OK), email from ebay that it was accepted (missing). Anyway I hope everything goes OK, but I still have reservations about the method.
Thanks and regards.

Sent from Mail for Windows

luckily your name is "Oracolo"....... anyway

Ebay doesn’t send an acceptance email for the offer, it sends a sold item email straight away: so maybe the sold item email just didn’t arrive for some reason, in any case the sellers console is what counts;

also, which isn’t a given, is the person who bought it the same account the offer was made to?

oracolo115

OP2 years ago

View listings

YES, sure. At first I thought it had been a purchase from another buyer. Then I checked that the buyer was the same as the offer and counteroffer, and I connected the dots. Thanks for the help! Ennio

Sent from Mail for Windows

heavenwelkin

·2 years ago

View listings

@oracolo115 wrote:
Hi. Sure, then I saw all the details on my ebay. What’s missing is a confirmation email from ebay that the counteroffer was accepted. I asked the buyer, to clear up my doubt. This link in the chain is missing: confirmation email from ebay that the counteroffer was sent (OK), email from ebay that it was accepted (missing). Anyway I hope everything goes OK, but I still have reservations about the method.
Thanks and regards.

Sent from Mail for Windows

The confirmation email from ebay arrives; if you don’t get it, check your junk mail or check in your account details whether the email address is correct.

Sometimes it can happen that the emails don’t arrive because upstream there are spam filters that block the mail from even reaching the junk folder.

If that should happen, consider opening another email account with another service provider, like gmail, yahoo, hotmail, etc

Kind regards.