Return of clothing item sold between private parties
Good morning, I sold a pair of vintage pants as a private seller, specifying the size and attaching a photo of the size label to the listing. After the purchase, the buyer started a refund process because the pants don’t fit. Should I accept the return in this case?
4 comments
heavenwelkin
·2 years agoGood morning flordegi0
As vonbalden already wrote to you, you need to include the measurements in centimeters of the insole (if there is one), from the shoulders, sleeves, and length for clothing items.
It’s a real PAIN, but if you want to reduce complaints about items not matching the description, you have no choice but to go this route.
Kind regards.
sika700
·2 years agoIt depends on the reason why they’ll open the return for you: if they were purchased by mistake, you can refuse it... if the item is not compliant, you’ll be obliged to handle it, so arrange the return shipment and then refund it; if you don’t, you’ll lose money and the item.
Kind regards.
flordegi0
OP2 years agoThanks! The reason is "wrong size/fit". I indicated the size put on the pants by the factory, what fault is it of mine if they don't fit the buyer? Even when you go to a store, sometimes two pairs of pants of the same size are not perfectly the same if they're from different brands
vonbalden
·2 years agoFlordegi, you have to imagine sales as a big obstacle course where everyone is thrown in at the deep end with the sole aim of reaching the finish line. The win depends on your ability to spot the obstacles in time, bypass them, and above all prevent them. Of course it’s not your fault if someone’s pants, maybe puffed up from the holidays like a turkey, just don’t fit. But the hot potato falls to you. you. Now I’ll give you a tip for next time. When you put a clothing item up for sale (for example a vintage fur coat), specify what kind of users the item could suit and be appropriate for. Then even if the size says 50, you shouldn’t care at all because brands have standardized sizing systems and divide the world between north and south. So give the measurements of the shoulders, sleeves, length, width, or the inseam and waist if they’re pants. Whoever looks at it makes their own assessment before buying. If you’re selling abroad, you also have to put the measurements in inches. Because Anglo-Saxons don’t care about European measurements or the metric system. It’s a pain, I know. But it saves you 90% of the time from ending up in a corner with no way out. Courage, seller! We’ve all stumbled along the way.