Refund without cancellation

Hello,

I issued a refund for a customer because the item for sale couldn't be found. But I issued the refund without cancelling it; I didn't know that cancelling automatically includes the refund. Now I can't cancel the order and I'm being told I can't do it because the refund has already been issued.

So what do I need to do to delete the order?

Thanks

edgar.ma

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Posted 1 year ago·Last reply 1 year ago

5 comments

edgar.ma

OP1 year ago

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Thank you very much for the information.

edgar.ma

OP1 year ago

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Thanks for the information.

So basically what do I need to do, leave the order active as it is? Are the sales commissions taken automatically?

heavenwelkin

·1 year ago

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@edgar.ma wrote:
Thanks for the information.
So basically what do I need to do, leave the order active as it is? Are selling fees taken automatically?

Hi edgar.ma

These are the regulations on refunds and fee credits:

https://www.ebay.it/help/selling/fees-credits-invoices/accrediti-delle-tariffe?id=4128

This is the link "Refunding buyers"

https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182

I recommend that you read them to find answers to your questions and to learn more about the refund issue.

Best regards.

sika700

·1 year ago

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If you can't cancel it because... by mistake... you issued the single refund, you can't do anything else but leave it like that, eBay has already taken its fees.

Have a good day.

sika700

·1 year ago

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Hello,

you can no longer... so you will have to pay us the sales commissions.

Kind regards.