delay in shipments
I've been having problems with deliveries on shipments made with Gestore Spedizioni for at least two weeks now, delays and lost packages, even with various couriers. Is this happening to any of you too' ?? So far, almost 500 shipments and never a problem. But now it's just problems....
8 comments
superalberta
·1 year agoIf you ship from the shipping manager if you choose poste 24 ore it is sure it arrives in 24 48 hours with that type I’ve never had problems, even bartolini for now in one or two days delivery better to use it in served areas like cities, in remote villages better poste
heavenwelkin
·1 year agoNothing is for sure when it comes to shipments through "low-cost and high-volume service resellers".
The displayed times are "estimated" and are not "guaranteed" so if the package takes a week to be delivered you are not entitled to refunds.
daxsisko
·1 year agobesides what was said by the person who spoke before me...... there is also the vacation issue .....
in short: at this time of year, as is well known (July, August, roughly.....) many employees take (rightfully... ) vacation and the others are left..... so, to give a simple example just talking about drivers, it can happen that an "area" is left uncovered or otherwise assigned to someone who doesn't know the area, or they have to cover more than one area (their own + the one of the person who has gone on vacation .... ) , ...... this if you're optimistic..... it can also happen (sometimes) that deliveries are entrusted to "collaborators" who aren't particularly capable....
...as a result, it may be that, during this period, some service issues happen more often...
sika700
·1 year agoYou’re professional... have you ever thought about opening a subscription directly with the courier, so you could get even better prices?
When I was still selling, I had a subscription with Poste Delivery Business, very competitive prices and, in case of problems, it was enough to contact Poste through the preferred channel, without intermediaries.
Kind regards.
salvati_joystore
OP1 year agoThank you, I consulted various couriers and the costs, even with a subscription, are much higher, and since I’m dealing with inexpensive products, it’s not worth it for me. Besides, it doesn’t matter if they arrive late and that now, after more than 500 shipments all OK, they don’t arrive at all. It seems impossible unless someone wanted it that suddenly all our shipments would have problems and with various couriers too. Hmm
heavenwelkin
·1 year agoI can tell you that some couriers (like UPS, DHL, FedEx, SDA, etc.) may give operational priority to certain shipments based on the purchase channel, the rate paid, and the type of contract.
Labels purchased through brokers (e.g. eBay, Packlink, Spedire.com, etc.):
They often use “economy” rates or collective contracts.
The parcel may be grouped with others in lower-priority batches.
In the event of congestion or delays, broker shipments are the first to be delayed.
On the other hand, shipments cost 1/3 or 1/4 of buying the same ones directly from a courier like DHL, Fedex, UPS, etc.
Best regards
salvati_joystore
OP1 year agoThank you, I know that these shipments, being cheaper, are "handled in a less professional way," but when dealing with inexpensive items, even the shipping price makes a difference. Besides, it doesn't matter if they arrive late, and now, after more than 500 shipments all okay, they don't arrive at all.
heavenwelkin
·1 year agoIf you have delivery problems, first open a support ticket, then if needed you can ask to have it converted into a claim.
If I remember correctly, the compensation is 35 euros for Poste and BRT 75 euros for UPS and DHL
Go to https://spedizioni.ebay.it
For the shipment that has not yet been delivered, open a support ticket through the drop-down menu on the right.
This is for eBay shipping; as for buyers...... if they open a claim for an item not received, you have to refund them....
Unfortunately, for all these situations not directly attributable to the seller, defects or negatives can be taken, which could lead to limitations / restrictions on accounts.
When the algorithm flags a problem with a seller, it's difficult, if not impossible, to get out of it.
I hope you can solve this issue soon.
Best regards.