If the buyer opens a dispute with PayPal, can they also return a banana
In my view there’s a very big flaw in the case where the buyer opens a dispute for an item not as described using their payment method, so PayPal. As sellers, there’s only the possibility to respond on that one occasion that’s given through the form on eBay. Then they can no longer respond. If the buyer, obviously, claims the real or presumed existence of a defect, PayPal, as is right, authorizes the return and that’s where the problems begin. For the seller there is no way to appeal in the event that the returned item is not the one they sold or shows obvious signs of tampering. In fact, for the seller it is not possible to contact PayPal directly because the dispute was opened through eBay and so the seller is treated as a third party and PayPal does not listen to them, neither by phone nor through a complaint.
eBay support, on the other hand, when contacted through various methods by phone or by email appealing against a defect, etc., clearly states that it cannot respond further to the dispute opened on PayPal by the buyer. There is no one at eBay who is responsible for responding on PayPal, for example in cases where the returned item does not match what the seller shipped, that is, it is different.
So if the buyer, absurdly, returns a banana instead of the item, the seller has no way to point this out to either PayPal or eBay, so legal action is the only option.
For me this is a big problem, abroad there are those who exploit it, maybe they buy a graphics card identical to the one that broke for them and send back the broken one, but they’re smart because they open the dispute on PayPal and obviously not on eBay, and if the returned item is different then I, as the seller, have no way to appeal, neither directly through PayPal as I explained nor through eBay support
actar80
·2 years agoExcellent analysis, but unfortunately it is what it is and until EBay excludes Paypal for buyers too, this problem will continue.
However, I don't think eBay will do it, because it would lose many buyers who are now used to using Paypal and who would stop buying.
papor_2654
·2 years agoIf the buyer opens a dispute on the eBay platform and then returns a different or obviously altered item, I can still within three days raise the issue with eBay by sending a specific form
If I sell, I mean
Here instead it seems to me that nothing can be done
heavenwelkin
·2 years agoHi papor_2654
Let’s say that “usually” when a seller gets back an item that is not exactly what was shipped, they have to accept the fact that they’ve been scammed/fraudulently tricked, and this has to be taken into account when deciding to sell something through electronic payments with a credit/debit card.
The report should always be made, contact eBay support to report the issue and then, if there is also a specific form, it should always be filled out and sent to eBay.
For sure you should also file a police report and then attach a copy of the report as well....
The buyer who collects a certain number of similar reports will certainly be removed from the platform.
As for the final outcome, usually if it’s about small amounts eBay COULD patch things up, but if it’s about larger sums.......
In any case ..... it never hurts to try.
Kind regards.
daxsisko
·2 years agoThat said, the “not-so-honest” use various ways to achieve their goal.... unfortunately it’s one of the problems with the eBay “payment manager” that the platform forces you to accept if you want to sell.... at least you already know the buyer’s payment method (Paypal): it would be interesting to know how you found out ....
sika700
·2 years agoGood morning,
the same problem also exists with requests received through eBay... it's the risk of selling online where the platform handles payments.
Kind regards.