Send a package on your own behalf

Good morning,
in my listing I selected a delivery method "paccocelere 3" because I wasn’t given the option to select nothing and I still thought I could handle the shipment myself by going to the post office like I used to a few years ago.
Now I find myself with a button that says "verify and pay" already selected and I can’t understand what I’ll be charged for and why I’m forced to use this packlink, I would just like to go to the post office the old way and ship the package myself, also because it seems to me that the service I had selected was very expensive.
I apologize for the triviality of the question, I haven’t been on Ebay for a few years and I’m really feeling lost.
Thank you.

lebuonecose

31 View listings

Posted 3 years ago·Last reply 3 years ago

9 comments

lebuonecose

OP3 years ago

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Anyway, I’m renewing the request to others regarding that button in my screenshot, whether I should expect charges or not.

Thanks everyone.

actar80

·3 years ago

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I've never had that happen before, and then I don't know if things have changed by not selling. If I remember correctly, a few years ago I got a message with the option to enable the shipping manager or not.

I didn't enable it; could it be that you have the shipping manager enabled without knowing it? Check in your account settings.

Anyway, they wrote to you that you can do it yourself, so don't click on it. Check next time and if you can't, contact support in chat.

lebuonecose

OP3 years ago

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Thanks to everyone for the valuable information, which will certainly come in handy next time.

@milotemesvar

The thing is, either I selected a shipping method or I couldn’t proceed with filling out the listing, so I chose one that I can guarantee had the wording "paccocelere3", I can’t explain it.

You feel disoriented when faced with services that are forced on you from the outset, without their operation being explained.

@actar80

I checked in the settings but I can’t find the item in question. Thanks.

actar80

·3 years ago

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I checked the entries in my account, but since I'm no longer enabled as a seller and never activated the manager in the past, maybe I don't see the relevant option. But do you use the simplified form or the advanced one to create your listings? I'm asking because the advanced one lets you select or deselect multiple fields, including any that may already be prefilled.

I found the shipping manager page, you might find some useful info there (there's also a contact us section at the bottom)

https://www.ebay.it/spaziovenditori/spedizione/spedizione-rapida-sicura-gratuita/gestore-spedizioni

Anyway, unless a more experienced user who knows the service well replies, the only thing I can suggest is to contact eBay support in chat.

milotemesvar

·3 years ago

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@lebuonecose wrote:
The thing is that either I selected a shipping method or I couldn't continue filling out the listing, so I chose one that I was sure showed the wording "paccocelere3", I can't explain it.

The thing is that you have to select one or more shipping methods before putting an item up for sale. And for each different shipping method you enter, you'll add the different price.

The customer needs to know how and at what price the item will be shipped, before making the purchase and without needing to contact the seller by email. And eBay will enter an estimated delivery date based on the shipping type.
For my record sales I almost always put the option between DHL courier or PosteDelivery, because with the courier you have to be at home/at the office when they come by, but not everyone can do that, while with Poste Italiane they should leave a notice so you can then go to the post office to collect the parcel left in storage (or at least it was like that until some time ago).

lebuonecose

OP3 years ago

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@actar80 wrote:
I checked the entries in my account, but since I’m no longer enabled as a seller and never activated the shipping manager in the past, maybe I can’t see the relevant option. But do you use the simplified module or the advanced one to create your listings? I’m asking because the advanced one lets you select or deselect multiple fields, even any that may already be preset.
I found the shipping manager page, you might find some useful info there (there’s also a contact us section at the bottom)
https://www.ebay.it/spaziovenditori/spedizione/spedizione-rapida-sicura-gratuita/gestore-spedizioni
Anyway, unless a more experienced user replies who knows the service well, the only thing I can recommend is to contact eBay support in chat.
Thank you, you gave me priceless information.

@milotemesvar wrote:
@lebuonecose wrote:
The fact is that either I selected a shipping method or I couldn’t continue filling out the listing, so I chose one that I guarantee had the wording "paccocelere3", I can’t explain it.
The fact is that you have to select one or more shipping methods before putting an item up for sale. And for each different shipping method you’ll enter a different price.
The customer must know how and at what price the item will be shipped, before making the purchase and without needing to contact the seller by email. And eBay will add an estimated delivery date based on the shipping type.
In my record sales I almost always offer the alternative between DHL courier or PosteDelivery, because with the courier you have to be home/at the office when it arrives, but not everyone can do that, while with Poste Italiane they should leave a notice so you can then go to the post office to collect the parcel on hold (or at least it was like that until some time ago).
Sure, the customer needs to know the shipping method and costs, no argument there.
The thing is that a new user is selling for the first time "or in my case is back to selling after years" and is faced with this section that makes you choose between parcel or envelope, listing some services you don’t know or understand "before selling the item" where you’ll have to take the parcel, whether you’ll pay online in advance, whether you’ll pay where you take the parcel, whether they’ll come and pick it up "and even if they do they could show you right there, immediately, the extra costs, not that I have to go hunting for it while interrupting what I’m doing", and lastly there’s the fear that WHOEVER HAS your bank account IN THEIR HANDS might decide to charge you something because a checkbox was maybe inherent to an option you activated, I don’t know if I’m making myself clear..
I don’t find it crystal clear why I shouldn’t be allowed to freely choose my service elsewhere and then indicate it in the listing, that’s all.
ps.
I tried creating a listing to shed light on the points that create these doubts.. as of today, apparently the listing creation method has completely changed 😄

sika700

·3 years ago

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@lebuonecose wrote:
... I would just like to go to the post office the old-fashioned way and send the package myself, also because it seems to me that the service I had selected was very expensive.
...

Good morning,

you can easily do that, nobody forces you to use eBay's service... anyway, as already said, Pacco celere 3 no longer exists, replaced by Poste Delivery Standard at a cost of €9.40... shippable from a post office.

Kind regards.

milotemesvar

·3 years ago

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@lebuonecose wrote:
Good morning,
in my listing I selected a delivery method "paccocelere 3" because I wasn’t given the option to select nothing and I still thought I could manage the shipment myself by going to the post office like I used to a few years ago.
(...)
I would just like to go to the post office the old-fashioned way and ship the package myself, also because it seems to me that the service I selected was very expensive.

I don’t know anything about that button, I’m only replying to say that if I, as a customer, see "Paccocelere 3" in the listing, I expect the package to be shipped with what used to be "Paccocelere 3" (which no longer exists https://www.packlink.it/poste-italiane/postedelivery-web/ ) and is now called "Poste Delivery Web". Not with a different and/or cheaper shipping method.

Through eBay’s Shipping Manager https://spedizioni.ebay.it/private the options for one of the packages I’ve shipped most often, namely vinyl records, are:

PosteDeliveryWeb (ex Paccocelere3) Euro 6,04 + VAT = 7,36
PosteDeliveryExpress (ex Paccocelere1) Euro 6,09 + VAT = 7,42
Both are paid online and after printing the form you go to the Post Office to ship.

Otherwise there are other options with package pickup at home. Or choose Registered Mail if the item to be shipped is small and within the allowed dimensions. Or even Posta1 if it’s something of little value.

lebuonecose

OP3 years ago

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2023-01-14 03 40 58.jpg

I'm attaching a screenshot of the grayed-out button.

What could I possibly have paid for?

In the transactions I don't see anything and I'm stuck with the shipment.