"Generic" International Shipping
Hello everyone. I would like some clarification about listings, since until "yesterday", I could put "shipping worldwide" in the listing without specifying the costs, so that people interested from any part of the world could ask and I could check the price.
This is because it’s complicated for me to weigh every item and make 8000 rates for every area of the world, for every type of shipping, etc.
But now I can no longer do this., is it no longer possible or am I just not able to find the functions with the new listing format?
31 comments
magdora
·3 years agohi when you prepare the auction and want to ship abroad, you either need to enter the destinations you prefer yourself or leave the wording worldwide, then in the item description indicate that postage costs vary depending on the area, if you go to the postal service website and type for example international registered mail cost or another type of shipping, you’ll get the 3 tariff zones with different costs, which you’ll then calculate based on the weight of the item you want to sell
luciocabrio
OP3 years agoUntil a few days ago I did it like this...just like I’ve always done for years.,But now it’s no longer possible
luciocabrio
OP3 years agoWhich is, I'm trying now, and I can't differentiate the amounts between Europe and Asia or America, for example
heavenwelkin
·3 years agoI also ship abroad, luciocabrio, and as my "strategy" I use very high shipping costs outside Europe and then in the listing I specify that for shipments outside Europe they need to contact me for a shipping cost calculation.
Considering the change in the regulations (30-day maximum to open a dispute for an item not received), given that there are several shipping methods and registered mail with eBay's new rules is not even suitable anymore for "reliable" shipments that meet delivery times and tracking, at this point it's better to have a dialogue with the potential foreign buyer rather than ship with a service that may not satisfy the buyer.
Kind regards.
luciocabrio
OP3 years agoSince I sell little or nothing ... I didn’t even notice the policy change!
In fact, registered mail going outside the EU can take up to 2 months! Anyway, I didn’t really understand: the customer has 30 days to open a dispute if the item hasn’t arrived... so you have to refund them... and if it then arrives? you lose money and the item! Unless they do like they did with me in January, when for a model from Spain I had already been refunded (it took 70 days to arrive and had disappeared from tracking), but once it arrived I still gave the seller their money back.
Anyway, even what you say you do... I can’t get it to work. I’d like to set shipping X for Europe
And shipping Y for "outside Europe"... no, I can’t get it... it doesn’t add the new shipping option... how did you do it?
but why do they have to keep messing things up more and more? people already buy elsewhere... if they also discourage sellers like this... it’s a mess
heavenwelkin
·3 years agoThere have already been discussions about this issue, anyway you can change the shipping and packaging times by extending them.
Even if, on the other hand, it will seem like ordering items from China, with estimated delivery times in the order of months, and this will still be at the expense of potential sales.
Unfortunately, the solutions I see are 3:
- Do not ship outside Europe
- Ship with fast and efficient shipping services (but very expensive) and then evaluate whether it's worth the candle
- Extend the shipping and packaging times in order to lengthen delivery times as much as possible without incurring disputes for items not received.
Kind regards.
luciocabrio
OP3 years agoThanks for the advice. I’ll do as you say (extend the time. And that’s why on some purchases there were huge shipping times. But doesn’t eBay intend to do anything about it?)
Anyway, what I was saying is that I CAN’T create the listing with shipping to Europe at price X and the rest of the world at price y.
How do I do it? I thought I’d done everything correctly, but in the end it doesn’t show me the shipping window. As I said, I sell very little, but worldwide. There can be an Australian customer, a South African one (like the last sale... it’s been 2 months and it still says registered mail in transit, fingers crossed) or sometimes an Italian. Even compared to previous years I sell much less. Now there’s a real collapse
heavenwelkin
·3 years agoAs shown in the photo
Go to edit auction and then under international shipping click the + to add a new shipping option.
Create one shipping option for the euro zone, one for the Americas, and one for the Asia / Oceania areas (for example).
"}luciocabrio
OP3 years agothanks but I had done it like that... it’s just that it wouldn’t let me do it... it wouldn’t let me go on.
now I’ll try again
luciocabrio
OP3 years agoSo, I tried again... I set generic shipping and now it works. Maybe it was some bug or I don't know.
As for shipping times, so do you recommend setting 30 or 40 days? (which is the maximum?)
heavenwelkin
·3 years agoanyway you can take a look here about international shipping
https://www.ebay.it/help/selling/shipping-items/setting-shipping-options/international-shipping?id=4182
Kind regards.
heavenwelkin
·3 years agoGood evening luciocabrio
Yes, CONFIRMED.
Before, you could set shipping worldwide without specifying any shipping fee, and then the interested buyer would contact you to find out the price for their destination country.
Now, however, you have to set the shipping rates, for example shipping within Europe with shipping service X at tot euros or destinations outside Europe with shipping service Y at tot euros.
And then you can enter the exclusion zones as shown here in the photo:
Kind regards.
sika700
·3 years agoHello,
honestly I don't see the complication in entering the shipping price for worldwide shipping.
With Poste Italiane there are 12 zones and considering that you sell magazines and model kits the weight can easily stay within 1 kg...
By not clearly stating the shipping cost, you discourage purchases... the potential buyer maybe doesn't feel like going through the hassle of asking and waiting for your reply, only to then buy and wait again for you to update the purchase invoice.
In any case I haven't noticed any malfunction.
Kind regards.
heavenwelkin
·3 years agoAgreed. Absolutely on this point. 👍
luciocabrio
OP3 years agofor stuff worth 5 euros I’d have to waste a ton of time weighing everything and seeing how much it comes to, with the risk that, if I don’t do it that way, I write an inaccurate price... either too high (discourages buying) or too low (I lose money myself, already on stuff that isn’t worth that much)
heavenwelkin
·3 years agoIf these are small items of little value and you don’t want to spend a lot of time marking prices for the various zones, it’s better to do it like this:
Weigh the item and then go to international registered mail and set the rate corresponding to zone 3 with shipping worldwide.
Then write in the auction that for European countries the price will be recalculated downward and so buyers will be able to receive a small refund of the difference or, if they prefer, they can receive a recalculation of the shipping costs based on their region of origin.
Best regards.
luciocabrio
OP3 years agoWell... this seems like a customer-hostile solution to me, put that way.
And then, even with the new systems, eBay keeps taking commissions on shipping costs too.
When you think about it, on 20€ that’s not little, but they consider it part of the sale.
If you sell a book for 5€ + 20€ shipping, they tell you “congratulations, you’ve had 25€ in sales”...
so on top of the difficulty in setting the rates, you also have to raise them so you don’t lose money to commissions
luciocabrio
OP3 years agoYes but the models have different weights from one another...with some, if you stay within 350 grams including box and packaging, you can use registered mail and still have reasonable prices. With other models, with heavier weights, I have to look at it case by case because the price goes up.
I should already pack them all now and see how much they weigh, considering that I only sell 2\3 a year at most, this seems like a stupid thing they did.
vonbalden
·3 years agoThere's no point focusing on all the countries in the world where there are no potential buyers, or almost none, interested. From this perspective, shaped by selling experience, what remains is Europe and the Americas. With an additional filter, in Europe you can rule out (depending on the item for sale) Great Britain and Germany. These two can be decent if you offer vintage items. For the Americas, I'd go with North America. Stop. Everything else doesn't count in my opinion. Then add the shipping costs for the national territory and you reserve the right to write at the end of the description: ask for international shipping costs. That's fine in English too. Best regards.
heavenwelkin
·3 years agoIf he sets shipping to "Italy only" then he'll have problems appearing in searches from abroad.
So he’ll need to import the international shipping costs and then make the various subdivisions (if necessary) between Europe, the UK, Canada, the USA, etc. in order to be visible outside Italy.
vonbalden
·3 years agoI explained myself badly, I meant to provide the domestic shipping costs and tick the two foreign countries of interest. I don't know if having everything ready-made right away is an incentive to buy for the person interested. The costs to ship to the USA, for example, are generally exorbitant. I used to specify them at the bottom of the description too. Once, though, an American buyer added a second item (an Italian pocketknife) on top of the one he had confirmed. When I had to update the cost for obvious reasons, the Kentuckian wrote me tersely: ...vonbalden, two objects previous the shipping cost. Right ? I didn't dream of replying.
heavenwelkin
·3 years ago👍
Today, with all the problems you have to deal with when selling outside Italy, I’m of the opinion that you can’t sell abroad to just anyone everyday items that are offered by anyone and everywhere.
If I’m selling an item that can’t be found anywhere and the potential buyer gives me a hard time about the price and shipping costs, I usually avoid pleasing them because it means they’re not aware that with that item they shouldn’t push too hard.
Many times it happens that I have an item for sale (for example) at 20 euros with an offer to buy, and the buyer sends me an offer of 8 euros (sometimes they use this strategy to get a rough idea of how far you’re willing to go down); I counter with 14, he counters with 12 euros, I counter with 13, he counters with 12, and the negotiation doesn’t come to an end.
So I say, but if you REALLY need this item, are you really going to quibble over 1 euro, considering I’ve knocked 7 euros off the original price?
Other times I do accommodate them, other times not; it depends on whether packing the parcel turns out to be laborious, whether I already have the packaging available or I have to go and get it, and then I also look at the feedback profile to see whether they’re serious and deserving or not. 😎
luciocabrio
OP3 years agoNo, though, because if I put national it cuts me out of international searches.
And then I sell very little, but when it happens I do it all over the world (last model sold in South Africa, to give you an example)
Also because for all those countries I need to see first what box I'll use depending on whether it weighs more or less, it doesn't take much to end up with increases of 10 euros or more (if you go over the limit, for example)
there must be another solution...