Times and ways to open a dispute
I would like to know how long a buyer has to open a claim, I read that eBay sets a limit of 30 days, I remember that years ago, it was possible to open the claim both through eBay's channel and through PayPal, but I seem to remember that eBay somehow detached itself, I'm not sure I can be more precise, because the few returns I made were through eBay, can you still turn to PayPal for claims regarding purchases on eBay? If so, what are the time limits that PayPal allows, thanks
7 comments
rollerboall
OP2 years agoAnd so far that’s clear, there are laws on the matter and I imagine that PayPal refers to them
what I don’t understand is what basis it uses to issue its verdicts; for example, in the images I can’t prove that the hair dryer is working for obvious reasons, but why should someone determine that the item doesn’t work months after the purchase and not in the immediate days after receipt? the hair dryer could have had a decade of constant use and stop working after being purchased and used by the buyer, it’s implicit that a used item doesn’t offer the same expected lifespan as a new one, more likely after such an extended period of time the buyer may have damaged it or changed their mind, so I don’t understand how the lack of timeliness in reporting a malfunction can’t be taken into account.
sika700
·2 years agoThe basis on which verdicts are issued are the statements of those who open the disputes and complaints.
If a buyer states that they have received an item that does not conform, even on the 179th day after purchase, Paypal takes that statement into account and obviously also the other party’s responses; sometimes photos or statements from third parties have also been useful.
It will then be Paypal staff who judge the matter and give verdicts, so each case is different, there is no valid logic for all complaints.
Kind regards.
sika700
·2 years agoYes, you have 180 days.
Kind regards.
rollerboall
OP2 years agoSo if, as a private seller, I sold a used hair dryer, and the buyer reported a problem 3 months after purchase, can PayPal resolve the dispute in the buyer's favor?
I don't know how PayPal handles these cases, but it goes without saying that after using a product, already used in itself, therefore without legal warranty, it is possible and plausible that the buyer damaged it or that it broke during use, because a malfunctioning product is more plausibly returned in a shorter time frame; what can you tell me about it, thanks
sika700
·2 years agoThe answer is simple: YES!
Of course, the buyer will have to return the hair dryer at their own expense...
Best regards.
lusitano56
·2 years agoA scam seller puts coins up for presale, lets the shipping time run out, sends nothing and no longer replies to messages. Ebay urges us for feedback without verifying that shipment has happened, then no longer lets you leave feedback when you realize it's a scam. Zero help from ebay, zero chance to speak to staff, after 18 years I’ll delete my account from the site and send a formal notice to the German seller through the European consumers’ association :(
sika700
·2 years agoPresales is governed by rules, so if you also haven’t read them and don’t follow them, you absolutely shouldn’t complain or shout scam... well, maybe read them now:
Presales Rules | eBay
Kind regards.